Information Technology Helpdesk Engineer Resume VA - Hire IT People

TECHNICAL SKILLS:

Networking: LAN & VPN/Remote Connectivity, TCP/IP, Router Configuration and Management.

Network Security: Firewall management and administration. Complete Hardware Configuration and Support Window, Linux and Apple Platform PCs and Laptops, Telephony Systems, Servers, Printers, Routers and Modems.

Help Desk Support: BMC Remedy, HEAT, and Magic Desk Ticketing Systems.

Problem Management: Trouble Calls/Tickets Management, Tickets Aging and Closure MetricsOperating System: Environments Microsoft Windows XP/Vista/7/8 Enterprise, Windows Server2003/2008

Mobile device: troubleshooting and providing customers with excellent customer server.

PROFESSIONAL EXPERIENCE:

Confidential, VA

Information Technology Helpdesk Engineer

Responsibilities:

Resolution of connectivity issues involving Internet, network devices and network resources.
Machine image creation for backup.
Installing and upgrading hardware upgrades. Which include installing new RAM, graphics card and network cards.
Support scheduled and un - scheduled software and security patch upgrade and update activity * Installing new PC's, printers, scanner and servers based on the defined network assets layout in the network diagram.
Expert in IT Helpdesk first tier and second tier support to the end users.
Provided second-tier support to end users, server and applications to the customers.
Documenting, tracking and monitoring end user, server, and hardware problems.
Performed operating system and installations on the client computers.
Install security patches and antivirus software to all machines.
Helpdesk support using the ticketing system. Creating new tickets and assigning them to team member. Resolving and closing active trouble shooting tickets.

Confidential, MD

Business Owner

Responsibilities:

Providing customer’s information on mobile data which included information on mobile data modems and cellular phone internet.
Helped the customers decide a suitable mobile data solution for their business and personal needs.
Provided customers assistance in installing and using their new mobile internet devices.
Troubleshooting these data devices such USB modems, internet cards and cellphones.
Expert in IT Helpdesk first tier and second tier support to the end users.
Provided second-tier support to end users, server and applications to the customers.
Provided excellent customer service to the new and old customers for their mobile internet needs.

Confidential, MD

Sales Engineer

Responsibilities:

Provided customers will information regarding cellphone devices and Verizon wireless cellphone service plans.
Helping the customer decide the best cellphone device and a cell phone plan.
Troubleshooting customer cellphones issues and resolving problems with their cellphone service plans and accounts.
Performed administrative tasks such as store sales paperwork and purchase orders for the new inventory.

Confidential

IT Network Coordinator PAKISTAN

Responsibilities:

Working as a technical lead for the client network of 30 workstations utilizing Windows NT and Win2K.
Designing, Planning, Implementation, and Administering of secured network.
Leading the efforts to set up network utilizing Win2K and Linux.
Planning and deploying of Linux servers utilizing the features of open source at the fullest.
Interconnecting distributed Government offices using VPN as the key resource to provide encryption data security.
Setup LAN comprising all the basic features for an end user including web, email, and proxy access to all the resources.
Deployed inspection enabled Linux based firewalls to get the local network clean from outside world.
Being part of the R&D team I was involved in the hardware and database selection for various projects.

Confidential

Jr. Network & Systems Engineer PAKISTAN

Responsibilities:

Designing, Planning, implementation, and Administering of countrywide secured network of Aero Asia.
Network troubleshooting and optimization.
Setting up LAN comprising of Windows NT, Linux, and UNIX.
Planned, Designed and Deployed Aero Asia Online Reservation System
Designed and implemented corporate Intranet architecture that provides DNS, SMTP, POP3, HTTP, TELNET, FTP and Proxy services.
Planning, Commissioning and Troubleshooting Company's nation-wide network of reservation and communication.
Deployed Nationwide Network Management Utility all over Aero Asia.
Initial deployment of Centralized Finance System, Ticketing System
Single access of all resources (local and global) to every end user at his end.
Deployed partial DDNS at the Gulf stations.
Interconnectivity of distributed corporate network so as to get the best out of the Internet. Services, which are running, but not limited to, FTP, DDNS, Email and Online Messaging.
Deployed Corporate Messaging Server (e4.com.pk).
Training Manual Designed for Network Administrator of Aero Asia.
Test Paper Designed and Deployed for new entrants of Aero Asia.

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Information Technology Helpdesk Engineer Resume

VA

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