Process Administrator Associate Resume

SUMMARY

Seasoned technical analyst who installs and repairs medium to complex applications by manual and/or automated solutions to resolve Tier 2/3 Incidents, and verifies software deployments. Enjoys troubleshooting problems and managing break/fix projects.
Enthusiastically and consistently meets customer commitments with honesty and integrity.
Performs day - to-day, licensed enterprise desktop deployments across multiple platforms while helping customers and satisfying their software needs, with detail-oriented quality and productivity.
Evaluate package requests, analyze requirements and plan automated deployment method
Create basic-to-medium-level customer-requested packages and deployment scripts
Coordinate UAT testing of new deployment packages and attain sign-off
Ensure availability of enterprise software packages on software distribution portal
Train to manage moderate to complex enterprise desktop deployment projects

PROFESSIONAL EXPERIENCE

Confidential

Process Administrator Associate

Responsibilities:

Create Excel databases and upload them for automated email blasts in the CRM application.
Using ‘vlookup’ and other analytical functions
Create, update, and maintain user accounts, and OSvC Customer Relationship Management (CRM) Knowledge Base modules for outbound customer emails and telephone cases.
Create, verify, and test records for OSvC CRM User Acceptance Test (UAT) for new customized CRM application.
Data-mapping for 23,000 Texas STAAR archived records, to be imported to OSvC CRM.

Confidential, New York, NY

Software Deployment Analyst

Responsibilities:

Achieved 96% first-time success rate as administrator of System Center 2012 Configuration Manager (SCCM 2012) when adding source batch files to SCCM that contained MSI packages and deploying same to UAT for QA testing.
Investigated and resolved all Tier 3 BMC Remedy Incidents assigned, from both manual and automated Marimba software desktop failed installations, within a three-day SLA. Troubleshot installation errors and followed through to resolution.
Installed remotely and\or troubleshot 7-10 unpackaged manual desktop and\or server software implementations per day (i.e. PowerBuilder 12 on desktops, MS Office on production servers).

Confidential

Application Support Analyst

Responsibilities:

Reduced release time by 50% and saved $26K+ annually by automating weekly deployments of broker-dealer internet application to 25 web servers. Developed, maintained, and ran Perl scripts to deploy modification projects from QA to Production.
Developed and configured automated BuildForge projects.
Managed PVCS Version Control to version and deploy branch code revisions to QA / UAT and Production Web servers.
Independently converted 1,000 PVCS SCM enterprise applications to StarTeam 2005 version control tool for Enterprise Application Services projects.
Enhanced and automated training for developers / associates when using DAS Portal, PVCS 6.6 and StarTeam client software by developing eLearning self-service web portal using Adobe Captivate software.
Conducted Security audits of user access rights and permissions on corporate W2K, Win Svr 2003, and Unix Servers.

Confidential, Princeton, NJ

Operations Supervisor III

Responsibilities:

Established goals and objectives for up to 75 supervised employees.
Managed two Supervisors, two Sr. Customer Service Representatives, and three Clerical Assistant III Team Leads in customer service technical teams.
Staff achieved greater productivity with the work objectives and teaming concepts we initiated.