Verification Specialist/Call Center Resume Wilmington, DE - Hire IT People

SUMMARY:

3 years as an Customer Service Rep/ Data Entry professional for leading companies
Experience in inbound call center environment providing customer service.
Identified compliance issues and ensured all policies and procedures are well implemented and documented.
Responsible for pre - screening applicants/applications
Experience working in programs such as Power point, Excel, Microsoft word etc
Knowledge of Medical Terminology .
Available to interview and start immediately.

PROFESSIONAL EXPERIENCE:

Confidential, Wilmington, DE

Verification Specialist/ Call Center

Responsibilities:

Review Government Documents for settle claims.
Verify applicant information.
Adhere to policy changes per day.
Handle 50 plus calls daily
Handle customer accounts
Data entry
Responsible for training pre-screening applicants/applications (volunteer for New Hire program)
Used programs such as Oracle, Microsoft Office Suite (Word, Outlook, Excel, PowerPoint), and Adobe Standard.
Responsible for importing work time/hours. Into company payroll and scheduling system.

Confidential, Newark, DE

Data Entry Clerk

Responsibilities:

Operated keyboard and other data entry device to enter data into computer or onto magnetic tape and disk.
Entered alphabetic, numeric and symbolic data from source documents into computer, using data entry device, such as keyboard and optical scanner.

Confidential, Middletown, DE

Call Center Rep

Responsibilities:

Answer phone calls, emails, and speaking with customers through live chat.
Place orders online.
Computed sales prices and processed payments.
Received payment over phone to complete online orders.
Enforced certain policies and regulations.
Responsible for importing work time/hours. Into company payroll and scheduling system.
Worked in an inbound call center providing customer service to callers.
Set-up payment arrangements, faxed, emailed, correspondence, delinquent accounts.

Confidential, Newark, DE

Application Processor Customer Service

Responsibilities:

Process applications and checks in a Diverse and fast paced Production Environment.
Duties include mail room sorting, batching, scanning, data entry, and dispatch.

Confidential, Newark, DE

Cashier

Responsibilities:

Up-sold additional menu items, beverages and desserts to increase restaurant profits.
Took necessary steps to meet customer needs and effectively resolve food or service issues.
Recorded customer orders and repeated them back in a clear, understandable manner.
Cash and Credit card handling

Confidential Wilmington, DE

Call Center Rep

Responsibilities:

Assisted the consultants with their accounts.
Updated address, credit card info, email info, and mail out welcome letters.
Applied credits to the Accounts.
Described merchandise and explain operation of merchandise to customers.
Recommended merchandise based on customer needs.
Replenished floor stock and processed shipments to ensure product availability for customers.