Support Specialist/Physical Security Helpdesk Badge Administrator Resume Duluth, GA - Hire IT People

SUMMARY

Enthusiastic, self - motivated, dedicated, neat, well-organized, dependable, autonomous self-manager, team- player and leader with over 10 years of professional expertise.
Demonstrates strong communication skills and active-listening to assess situations. Great history of providing accuracy and conflict resolution in General Business, Construction, Retail/Sales, Management, and Hospitality.
Generated return business by providing excellent customer service in person, via telephone and writing
Worked through difficult issues with customers
Delivered excellent customer service and conducted sales promotions
Resolved issues in a timely matter to aid all involved parties
Processed confidential employee records
Utilized strong analytical skills
Collaborate with management team to create strategic plans to accomplish organizational goals
Managed daily sales operations
Evaluated employees for annual performance reviews
Reported directly to CEO & CFO
Interacted with a variety of personalities while scheduling meetings, appointments and making travel arrangements
Trained new sales associates
Performed active listening skills to accurately document paperwork
Edited all outgoing published correspondence

PROFESSIONAL EXPERIENCE

Confidential, Duluth, GA

Support Specialist/ Physical Security Helpdesk Badge Administrator

Responsibilities:

Senior Helpdesk Badge Administrator
Troubleshoot and resolve issues while providing excellent customer service Provide technical support and assistance for access control and closed circuit television
Assist Card Access Controllers by processing and printing employees and contractors identification cards
Re-route/resolve/close tickets
Answer telephone inquiries and email correspondence

Confidential, Marietta, GA

Business Partner & Neuromuscular Therapist

Responsibilities:

Confidential, Atlanta, GA

Owner/Operator & Neuromuscular Therapist

Responsibilities:

Completed owner/operator and operational duties for servicing clients and patients

Confidential, Atlanta, GA

Executive Administrative Assistant

Responsibilities:

Provided administrative support spanning from the companies
Answered multi-line telephone system and edited all correspondence
Made travel arrangements and organized meetings and other activities using MS Outlook calendar

Confidential, Atlanta, GA

Sales Associate

Responsibilities:

Performed excellent customer service by greeting customers and introducing them to the brand
Translated the English language for French customers
Exceeded individual sales goals
Created seasonal displays

Confidential, Atlanta, GA

Assistant Manager

Responsibilities:

Responsible for store operations at 3 locations while providing ultimate customer satisfaction
Supervised and scheduled 15 - 20 associates
Performed associates performance appraisals
Maintained daily, weekly and monthly sales and service statistics
Worked closely with employees by identifying training needs and providing assistance

Confidential, Atlanta, GA

Office Manager

Responsibilities:

Responsible all office operations
Administered clerical assistance for the Project Manager & Engineers
Performed all documents for the processing of the payment applications
Made inquiries and documented correspondence for all vendors’ and subcontractors’ files
Dictated meeting minutes and issued memorandums for addendums/proposals/contracts, etc