IT Support Analyst Resume Pittsburgh PA - Hire IT People

SUMMARY:

8+ years of experience in technology, customer service and problem solving
Hard - working, dedicated individual that thrives independently as well as team based collaborative environments
Demonstrate leadership ability and able to motivate others to accomplish goals
Manage time effectively to meet deadlines
Excellent verbal and communication skills
Extremely flexible and eager to learn new things
Reliable, trustworthy and uncompromising work-ethic

TECHNICAL SKILLS:

WORK EXPERIENCE:

Confidential, Pittsburgh PA

IT Support Analyst

Responsibilities:

Installation, deployment and maintenance of Microsoft Windows Operating Systems for the specific needs of the environment. Maintaining and establishing user accounts, e-mail accounts, access, information and network security while performing workstation and server administration setup
Implementation of new software, as follows: DataMaxx, HarnessUp, SAGE HRMS (including HR Actions, Cyber Recruiter), PosiTrace
Communicate and train staff on all technology changes including software programs and hardware device usage
Setup and configure (2) Windows 2016 servers for production & data storage
Created and launched Intranet page
Maintain, review and update policies and procedures in accordance with rules and regulations for internal usage.

Confidential, Pittsburgh PA

Staff Software Engineer

Responsibilities:

Handle critical SEV1 situations while maintaining composure and Confidential ce in difficult customer situations
Troubleshooting skills to read and understand underlying source code
Collaborate with Development and Engineering throughout the troubleshooting process
Communicate action plans to the clients or IBM representative as appropriate
Researched issues in various locations to resolve complaints, answer inquiries, and online solutions

Confidential, Pittsburgh PA

Computer Support Specialist

Responsibilities:

Windows Imaging of multiple type of PC’s (Dell Laptops and Workstations)
Setup, manage and troubleshooting of mobile devices (Android, Apple, Windows Mobile) and the use of MDM and BYOD
Provided detailed documentation for the use of the IT Department
Assisted in the following: Transition to Windows 7 64-bit Operating Systems, Print Server Setup and Deploy, KACE Client, Deployment of New and Upgrade Business - Used Software, DATA Center Move, Implementation and Maintenance of Mobile Devices using a MDM software

Confidential, Pittsburgh, PA

Help Desk Support Technician

Responsibilities:

Confidential

Gas Turbine Systems Mechanic

Responsibilities:

Provided the United States Navy with five years of honorable service, Honorably Discharged on July 13, 2009
Obtained various qualifications to become a more valuable asset to the ship
Inspection and troubleshooting of engineering equipment in accordance with technical manuals
Responsible for daily inspections and maintenance of Navy engineering equipment
Worked well in a team atmosphere and also independently without supervision
Supervised and trained 4 personnel in their duties and responsibility in their engineering workloads