IT Support Specialist Resume ,MD - Hire IT People

SUMMARY:

Solutions - driven professional with 5+ years’ experience providing rapid and client-focused technical support to 100+ users. Demonstrated capacity to identify root causes and direct users to lasting resolutions through knowledge bases and research. Adept at articulating complex technical concepts to users of varying technical understanding. Well versed in a variety of common operating systems, applications, and hardware with the ability to master new tools and technologies quickly. I am, also, interested in opportunities in System Administration.

TECHNICAL SKILLS:

Platforms: Windows XP/7/8/10, Mac OS (Leopard and earlier versions), iOS, Android

Hardware: Dell/HP desktops and laptops, iPads, iPhones, Android devices, Printers, Scanners, Digital Projectors

Applications: MS Exchange 2007, MS Office Suite 2007/2010/2013, Active Directory/Group Policy, Sophos Anti-Virus, Symantec Endpoint Protection, Symantec Backup Exec, Symantec Anti-Virus, Altiris Deployment Console, LanDesk Management Console, MaaS360 MDM

PROFESSIONAL EXPERIENCE:

Confidential,MD

IT Support Specialist

Responsibilities:

Provide technical support for 100+ users in-house and remote. Ensure proper maintenance of workstations, printers, and peripherals. Respond to user service requests and quickly resolve trouble tickets to maximize system uptime. Deploy new workstations and printers, installing operating systems, applications, and drivers, and configuring network properties and hardware. Provide support for iOS mobile devices such as iPhones and iPads. Manage MaaS360 Mobile Device Management application for iPhones and iPads. Perform Active Directory duties which includes, but not limited to, account creation, password resets, unlocking accounts, etc. Maintain and track IT assets such as laptops, monitors, printers and mobile devices. Responsible for proper laptop hard drive wiping for decommissioned assets.

Confidential, Lanham, MD

Desktop Support Specialist

Responsibilities:

Provide technical support for 100+ users in-house and remote. Ensure proper maintenance of workstations, printers, and peripherals. Respond to user service requests and quickly resolve trouble tickets to maximize system uptime. Deploy new workstations and printers, installing operating systems, applications, and drivers, and configuring network properties and hardware. Provide support for mobile devices including iOS and Android devices. Activate and configure Apple iPhones and MaaS 360 MDM on such devices. Perform light Active Directory duties which include, but not limited to, password resets, unlocking accounts, etc. Maintain and track IT assets such as laptops, monitors, and peripherals. Provide support for executive and board meetings. Responsible for proper laptop hard drive wiping for decommissioned assets.

Confidential,VA, Washington

IT Technician

Responsibilities:

Assisted 100+ users in resolving diverse hardware and software issues. Document and escalate service requests to appropriate department for assignment completion. Utilize Active Directory to manage user accounts and computers in appropriate domain. Image and deploy desktops and laptops. Maintain accurate hardware and software inventories.

Confidential, Washington

Desktop Support Technician

Responsibilities:

Provide onsite/remote support for Windows 7/8 for over 500 users. Document and delegate service request to appropriate department for completion and provide follow-up services. Utilize Active Directory to manage user accounts and computers on domain. Image and deploy desktops and laptops for new users and users due for equipment refresh. Develop, alter, and execute SOP’s, checklists, and other technical documents. Deploy and troubleshoot Blackberry devices. Maintain accurate hardware and software inventories.

Confidential, Washington

Tier 2 Technician

Responsibilities:

First and second line of support fielding service requests from users by phone and/or walk-ins from over 2,000 remote and on-site users. Document and escalate tickets to appropriate department and provide follow-up services. Utilize LanDesk management console for support and software installs for remote users. Manage user accounts by way of Active Directory. Facilitate installation of computer peripherals and software.

Confidential, Bethesda,MD

Hardware/Software Installation Engineer

Responsibilities:

Provide day-to-day support for over 700 users on-site and remote. Image laptops and desktops using Altiris Management application. Utilize Active Directory to manage user accounts and computers on domain. Manage upgrade projects from planning to completion in regards to Windows XP to Windows 7 migration.

Confidential, Washington

Desktop Support Technician

Responsibilities:

Provide day-to-day support on Windows 7 desktops and laptops for over 70 users. Apply the use of Active Directory and Microsoft Exchange to create new user accounts, email accounts, and distribution groups. Upgrade and maintain Sophos Anti-Virus Enterprise suite. Manage tape and discs backup through Symantec Back Exec suite. Troubleshoot and deploy Apple and Android phones and tablets. Maintain accurate hardware and software inventories.

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It Support Specialist Resume

MD

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