End User Computing Architect Resume RICHMOND, VA - Hire IT People

SUMMARY:

Seasoned, hands on, end user computing architect, with a unique combination of technical expertise, business leadership, and solutions design to lead the delivery and implementation of systems that add business value.
Ability to analyze an organization’s support requirements, potential opportunities and develop innovative solutions and support of systems to meet business needs. Motivated by impatience and efficiency; always looking for a better way to improve reliability and productivity for the business.
A broad understanding of software and hardware integrations, installation, configuration, management, support, and troubleshooting to improve over all end user experience.

TECHNICAL SKILLS:

Microsoft Office 97, 2000, XP, 2003, 2007 - Proficient with Microsoft Word, Excel, Access, Project, and Visio
Proficient use of Citrix, VMware, Big Fix, Tivoli, Avaya Intuity, Novell, Windows 7, Symantec, ZENworks, Full Disk Encryption, Cyber Security, JAMF - Casper Suite

PROFESSIONAL EXPERIENCE:

Confidential, RICHMOND, VA

End User Computing Architect

Responsibilities:

Symantec Endpoint Protection Administrator console and client upgrades managed endpoint protection globally for 10,000 PC’s
BigFix IT Asset & Software Inventory System Architect software packaging, image building and deployment trained global field services in use of BigFix
JAMF Administrator using Casper managed IOS devices, MAC computers disk encryption for MAC
Software license compliance auditing & remediation
IT Asset Inventory auditing & reporting
Windows XP & Windows 7 PC Operating System Architecture & Desktop Image design
Security admin architecture for Windows 7 image design
VM Ware Virtual Server design & admin
Citrix Virtual Desktop architecture & design
Develop standard unattended software installation & removal scripts
Windows 7 rollout
Documenting procedure and policies
Ability and experience in managing vendor relationships
Novell ZENworks
Configuration Management - responsible for rolling on ZEN agent to all machines
Full Disk Encryption - created, managed policy and implementation of global roll out
Mobile Management for Android devices
Novell iPrint - printer fleet management
Netware, OES 2, OES 11
Wave Cloud Encryption for Self Encrypting Drives administered and go to person for support
Build and manage capital budget for yearly hardware refresh, 2 - 4 million
HP/Dell/Lenovo Systems
Laptop and Desktop standard design and implementation used group policy management for some security
GoToAssist Remote Support Administrator roll out and trained for all IT support personnel
Putting technical policies and standards in place
Research and recommend infrastructure and platform tools and technologies
Ensuring architectural products meet future customer needs
3rd level support for XP/Windows 7 and IOS devices (help desk field services group 3rd level support)
Virus, Malware, Phishing expertise
ServiceNow Implementation test, dev, and prod instance discovery integrated GoToAssist Remote Support into ServiceNow

Confidential, RICHMOND, VA

Information Technology Field Services Specialist

Responsibilities:

Migrated 900+ end user computers & networks to new Richmond, VA headquarters
Duties included preparation of equipment, telephony diagnostic, and testing of network devices including server, tape libraries, and switches
Perform weekly on-call rotation, with 24/7 hour response to urgent incidents affecting supported location
Troubleshoot user submitted tickets ITIL, Remedy, Team Track help desk management software packages
Deployed systems to end users as older systems are replaced, PC life cycle management and refresh
Creating/deleting/modifying/configuring users, mailbox, distribution list, and public folders, using Lotus Notes 6.5 and Microsoft Outlook
Assist user in support and installation of software for proprietary and standard hardware configurations
Assist with network connectivity problems involving VPN, LAN, WAN connections
Maintain inventory data, including on-hand stock, disposal, and new equipment orders
Support enterprise mobile devices for corporation, utilizing Blackberry Enterprise Server
Execute mass user relocation and IMAC projects
Service Level Agreement & Incident Report development

Confidential

Computer Lab Educator

Responsibilities:

Resolve computer lab user incidents
Troubleshoot networking & PC incidents in classrooms and lab
Timely, accurate escalation of critical technology incidents
PC component troubleshooting & replacement (hard drives, CD-ROM, ribbon cables, etc.)
Assist students with lab assignments

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End User Computing Architect Resume

Richmond, VA

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