IT Help Desk Specialist Resume

PROFESSIONAL EXPERIENCE:

Confidential

IT Help Desk Specialist

Responsibilities:

Monitoring VPN connection of distant enterprise locations
Management of active directory, DHCP and DNS on windows server 2003, 2008 and 2012
Incident Management with GETSUP software
Analyst Programmer in Ministry of Publics Works
Development and maintenance of an incident management solution in php, html, JScript and css
Drafting of terms of references for multiple applications and steps of IT hard ware and software
IT Support Specialist - Hardware Installation Systems, Software (Outlook; windows 7, 8, 10) installation, configuration and Maintenance

Confidential

Technical Assistance French Specialist

Responsibilities:

Technical Assistance French Specialist for Confidential, call center: Confidential, Confidential, electronic, Confidential
Assist Confidential, Confidential, Confidential customers on devises issues and troubleshooting
Taking users appointment on Confidential store in all francophone europe countries
Saling Confidential Care Protection plan to Europe French customers online

Confidential

IT Help Desk specialist

Responsibilities: