Cyber Security Analyst Resume San Diego, CA - Hire IT People

SUMMARY:

Highly trained and experienced IT support professional with proven experience in putting expertise to practice, having outstanding communication skills to interact both with clients and company.
Solution - oriented, and a resourceful candidate. A dedicated and motivated professional with five years of extensive experience in the following.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, San Diego, CA

Cyber Security Analyst

Responsibilities:

Provide Local Registration Authority Manager Public Key Infrastructure (PKI) Support for Military Sealift Command (MSC) supporting a fleet of 160+ vessels.
Knowledgeable in Information Assurance (IA) controls as well as Department of Defense (DOD) standards for the effective management of Classified (SIPRNet) and Unclassified (NIPRNet) Networks through the use of Active Client Agent, Axway Desktop validator, and 90meter.
Utilize PKI in the management and creating of SIPRNet and NIPRNet Hard Tokens.
Administer Training on the Usage and Responsibilities of PKI certificates and Tokens across various platforms to all end users.

Confidential, San Diego, CA

IT Help desk Specialist (Tier2)

Responsibilities:

Provided Tier 2 Technical Support to Afloat Users. Diagnosing and resolving system faults, malfunctions, outages and technical support via phone, email and remote administration.
Provided Infrastructure support including responding to trouble calls, performing troubleshooting and analysis of problems and associated repair activities to return equipment, system or network to normal operational status.
Maintained and monitored over 16 SIPRNet and NIPRNet Exchange Bridge Head Servers and accounts supporting over 3,000 Afloat End Users.
Assisted clients via phone, email and remote administration in resolving web browsing and email problems, clear printer queues, POP-3 configurations, LDAP, and various CLAN (Classified LAN), password lockouts and resets.
Delivered Personalized IT infrastructure support for (PPTS), RAS, and Lotus Domino/Notes from a centralized facility using remote capabilities and leading edge automation tools.
Processed work orders and trouble calls via Remedy.

Confidential

IT Service Desk/ Helpdesk Supervisor

Responsibilities:

Troubleshot hardware and software issue on Lenovo, Dell, HP and Visio computers as well as re-imaging and configuring computers to be placed on the network. Set up, configured, and troubleshot Video Teleconferences (VTCs) and ensuring visual and audio quality on both classified and unclassified systems.
Configured, troubleshot, and replaced hardware of multipurpose printers to include multiple versions of the following brands; Xerox, HP, Lexmark, Dell, with the newest version being the Fuji Xerox.
Managed helpdesks, supervised 8 personnel to ensure up to 100 tickets were completed daily.
Troubleshot and worked on Windows 7, Microsoft office 2010: Word, Excel, PowerPoint, and Outlook 2010/2013.
Configured, issued, and troubleshot blackberries for VIPs.
Worked with network users on how to solve existing system troubles via remote desktop, over the phone, and on-site support.