IT Support Specialist Resume Carlsbad, CA - Hire IT People

SUMMARY:

I want to be part of an organization that thrives on meeting and exceeding personal and professional goals. Be part of a great team, and excel in my daily tasks. Contributing my experience while learning new skills from my colleagues brings me joy in the workplace. I’m looking for the opportunity to “WOW” you.

SKILLS:

Customer Service (10+ years), Microsoft Office (10+ years), Telecommunications (4 years), Active Directory (4 years), Exchange Server (3 years), Epic (Less than 1 year), Powershell (Less than 1 year), Unix (Less than 1 year), Adobe CC Suite (8 years), Computer Skills (10+ years), Networking (4 years), Social Media (8 years), Account Management (5 years), PBX (3 years), Hardware (8 years), Troubleshooting (8 years)

WORK EXPERIENCE:

IT Support Specialist

Confidential, Carlsbad, CA

Responsibilities:

Account creation and security configuration of new/existing users via Active Directory, Office 365, VOIP, Cloud accounts and more.
Network Patching, configuring Confidential
Imaging and deploying new workstations via PXE Boot
Purchasing of company tech equipment, including obtaining quotes from vendors and placing/tracking those orders.
Installation of equipment and workstations
Installation of lab equipment and configuration.
Management of ticketing system (Zendesk and Spiceworks)
Process new hires/terms and build account/dept access.
Process high level escalations (on call) and close tickets within SLA period.
Work with SLT s (Senior Leadership Team) and swiftly execute any needs from a technology standpoint.
Setup audio/visual equipment for webinars and video conferencing meetings.
Trained in clean/dirty lab requirements up to BSL2 Level

Identity and Access Management Specialist

Confidential, Seattle, WA

Responsibilities:

Provision access to staff and end - users via Active Directory.
Setup and configure accounts/groups via Exchange Management Console.
Create/configure accounts in Epic, Obix, Lync, HPOV, Iron Mountain, and Spacelabs.
Process new hires/terms and build account/dept access.
Process high level escalations (on call) and close tickets within SLA period.

Identity and Access Management Analyst

Confidential, Seattle, WA

Responsibilities:

Support end - users with PC/Mac troubleshooting via remoting, travel, and/or phone support.
Installation of hardware/software, printers, POS systems, and various peripherals.
Administration of Vertical Wave PBX Server and VOIP telephony system. Involved creating/editing auto attendants, queues, users and overall support to the Call Center.
Administration of user accounts via Active Directory including permissions, password recovery, and group assignment.
Imaging, updating, and installing OS's and software for end-user workstations.
Setting up of training facilities and workstations for new hires.
Administration of company inventory, including licenses and hardware.
Configured various software settings (i.e. E-mail, payroll, warehouse, and business applications).
Administration of printers, phones, anti-virus, and SharePoint via web portal.
Setting up of workstations and peripherals to company Domain.
Testing, installing, and configuration of company WiFi.
24/7 On-Call support and Travel.

Sr. Master Control Operator

Confidential, Temecula, CA

Responsibilities:

Monitor Christie Wall which includes Confidential programming.
Perform emergency signal recovery procedures.
Operate the station Automation system and associated subsystems.
Operate station backup and disaster recovery systems.
Provide customer and tech support via phone/e - mail for subscribers and head-in technicians.
Operate station graphics systems.
Ingest programming as directed by Master Control Manager.
Purge data from Harris and Leitch servers.
Report discrepancies and outages of signal and station operations.
Loading, recording, routing decks or signal for Editors, Conference room users.
Assist head-ins with troubleshooting of Confidential signal issues.
Create CD/DVD and Tape Dubs.

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It Support Specialist Resume

Carlsbad, CA

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