Data Entry Operator/Helpdesk Technician Resume

SUMMARY:

To obtain a challenging and rewarding position within a growing organization that will utilize my skills and experience as well as offer growth opportunities.

SKILLS:

Microsoft Office
Microsoft NT
Lotus Notes
McKesson HBOC/Pathways
Metaframe Administration
Remedy Ticketing System

PROFESSIONAL EXPERIENCE:

Confidential

Data Entry Operator/Helpdesk Technician

Responsibilities:

Answer incoming calls from customers who have various technical and software issues for Confidential employees and public customers.
Enter and document detailed information into the incident ticketing system.
Monitor the Remedy incident management ticket queue for priority routing and quality assurance.
Escalate incidents to the local information technology supporting staff for action. Perform password resets for program specific accounts for public and government employees.
Assist users with application processing issues for Confidential permits, browser settings and compatibility settings, and other related issues for program specific applications for Confidential . Verify Confidential program specific accounts to include Active Directory, Microsoft Exchange, and other program specific account on the employee separations report for employees whom no longer with the agency due to retirement, transfer, or termination actions. Submit account removal request to Tier 2 account system for processing.

Confidential

Prescreener

Responsibilities:

Retrieved an excel spreadsheet with service orders to order appliance parts for customers
Contacted customers and taking incoming calls when appliance parts will be ordered
Read a schematics diagram of various appliances to order correct parts for customers

Confidential

Patient Account Representative

Responsibilities:

Verified Medicaid, Medicare and various carriers to submit medical claims
Updated Insurance and patient’s information in the system
Followed up on Medicare, Medicaid, and BCBS denials
Answered outbound calls to provider to resolve denial issues
Resubmitted claim with proper documentation to provider for payment

Confidential

Processing Assistant

Responsibilities:

Processed medical claims for various insurance carriers
Verified authorization for services rendered to the inmates
Communicated with providers for necessary information to process claims
Followed up on denial claims with providers to correct and resubmit for payment.
Knowledge of CPT - 4, HCPCS Codes and ICD-9 Billing for Hospital/Physician Billing
Billing inpatient and outpatient hospital and physician claims for various providers

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