Customer Service Representative Resume Des Moines, IA - Hire IT People

OBJECTIVE:

To obtain employment with a progressive organization who offers opportunities for advancement.

SUMMARY:

Able to multi - task, follow directions, be on time, and meet required deadlines; willing to learn new concepts and ideas; and able to get along well with co-workers and management.

WORK EXPERIENCE:

Customer Service Representative

Confidential, Des Moines, IA

Responsibilities:

Received inbound calls from customers regarding home and automobile insurance coverage inquiries; reviewed existing coverage and offered additional coverage as needed; entered appropriate information regarding covered automobiles and personal property; provided Certificates of Insurance and policy information as necessary;
updated lien and mortgage holder information; processed credit card and Confidential payments;
documented all customer contact and payment information into company proprietary database system; followed company safety policies and privacy polices; and ensured superior customer service.

Technical Services Specialist

Confidential, West Des Moines, IA

Responsibilities:

Assigned to work at Wells Fargo as a Technical Services Specialist Level 1; received in-bound calls from employees who needed assistance with password resets and unlocks; diagnose and resolve hardware issues with card readers and printers as well and common network and VPN connectivity issues; installed printers via NetOp software program; recorded all contacts and troubleshooting steps using Remedy Help Desk ticketing system; scheduled on-site service calls as needed; ensured superior customer service.

Confidential, Des Moines, IA

Responsibilities:

Interviewed and hired Computer Technicians (subcontractors) as needed; supervised and trained employees in company operations and expectations; provided staff with constructive feedback in order to improve work performance; cost estimated projects for potential customers; refurbished computers that exceeded minimum requirements via installation of updated hardware components; installed updated Windows and Confidential operating systems; performed hard drive data deletion that met Confidential Level 3 specifications; configured home and business networks for multi-computer use; set-up wireless internet access and Bluetooth technology; diagnosed computer-related and software-related problems and isolated causes to perform needed repairs; developed web pages for home and business use; trained customers in basic computer operations as well as in a variety of software applications; and ensured quality workmanship and superior customer service.

Internet Technical Support Trainer

Confidential, West Des Moines, IA

Responsibilities:

Trained new employees on overall company policies and procedures such as, but not limited to, safety, diversity, and privacy; also trained new employees on Confidential billing program and company-specific internet support tools as well as on cable modem, common hardware and software computer configurations; provided upgrade and refresher training as needed; generated training-related monthly reports; developed, implemented and monitored company’s uniform standard internal Help Desk web site; designed PowerPoint presentations to accompany training materials; and revised and maintained accuracy of training materials using Microsoft Publisher.

Internet Technical Support Representative

Confidential, Des Moines, IA

Responsibilities:

Assigned to work at Confidential Corporation as an Internet Technical Support Representative; received in-bound calls to diagnose and resolve basic network and cable modem functionality as well as talked customers through common hardware and software configurations; forwarded applicable escalated issues to advanced technical support groups using Remedy Help Desk ticketing system; scheduled on-site service calls when necessary; answered questions regarding service options, features, and pricing, entered customer assistance and payment information into the Confidential billing system; followed company safety policies and privacy polices; and ensured superior customer service.

Computer Support Specialist

Confidential, Indianapolis, IN

Responsibilities:

Refurbished donated computers that exceeded minimum requirements via installation of updated hardware components; performed hard drive data deletion that met Confidential Level 3 specifications; diagnosed computer-related and software-related problems and isolated caused to perform needed repairs; followed company safety and confidentiality policies; and ensured quality workmanship.

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Customer Service Representative Resume

Des Moines, IA

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