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Desktop Support Specialist Intern Resume

Mclean, VA

COMPUTER SKILLS:

Operating Systems: Windows 7; MS 98, 2000; MS Windows Vista, XP;

Software Applications: MS Office Suite 2000, 2003, 2007, & 2010 (Excel, PowerPoint, Word); installing drivers; DART; Remedy; Lotus Notes

Hardware: Cisco IT Essentials (PC software and hardware); HP desktops & laptops; Dell desktops & laptops; Lenovo ThinkPad laptops; HP printers; general computer builds and repairs; hardware installations and swaps

Others: Clerical skills; data entry; customer service support (both on the phone and in person); leadership experience

PROFESSIONAL EXPERIENCE:

Desktop Support Specialist Intern

Confidential, McLean, VA

Responsibilities:

  • Imaged Windows 7 on 69 laptops and desktops daily during Windows 7 migration project
  • Programmed BIOS in order to successfully image laptops
  • Used Remedy to create tickets for laptops with maintenance issues in order to be repaired
  • Installed hard drives and memory to laptops and desktops to insure successful image
  • Delivered and installed monitors and docking stations
  • Replaced printer ink toner to ensure printers are properly functional

Food Preparer

Confidential, Beltsville, MD

Responsibilities:

  • Maintained sanitation, health, and safety standards in work areas.
  • Read food order slips and received verbal instructions for food required by patron
  • Prepared and cooked food according to instructions.
  • Sustained food prep and equipment use with managers, using information about daily menus to help coordinate cooking times.

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