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I.t. Technician Resume

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SUMMARY:

  • Obtain a challenging desktop support or help desk position with growth potential
  • Experience directing a forty - five-mixed gender Confidential platoon for two years.
  • I have served as an Asst. Scoutmaster and new Boy Scout trainer

EXPERIENCE:

I.T. TECHNICIAN

Confidential

Responsibilities:

  • Performed various I.T. tasks for friends, family and church included in this area were - PC setups, software updates, printer setups and software support.
  • Performed hardware repair and replacements as needed.

I.T. Technician

Confidential

Responsibilities:

  • Served as a Field Service Repair technician.
  • Held Dell Computer Repair credentials.
  • Transferred to the Client Service Center.
  • Provided telephonic support for all state computer systems.
  • Remoted in and attempted repairs.
  • Documented all efforts with in the Confidential trouble ticket system.
  • Experienced in using Microsoft Windows Active Directory to unlock user accounts and reset user passwords.

Help Desk Agent

Confidential

Responsibilities:

  • Provided telephonic support for all service bureau computer systems.
  • Remoted in and attempted repairs.
  • Documented all efforts with in the Confidential trouble ticket system.
  • Experienced in using Novell Netware to create, unlock user accounts and reset user passwords.
  • Created, reset and unlocked GroupWise e-mail accounts.

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