Technical Support Specialist Resume

SUMMARY:

To obtain a position where I can maximize my technical skills, quality assurance, program development and training experience with retirement opportunity.

TECHNICAL SKILLS:

Skills: Windows Active Directory, Network TCP/IP protocols, trouble shooting, Java Scripting, Imaging, Server Administration, Root Kits, Web and Systems Security, I.P. Phone Administration.

Software: Microsoft Windows, to 8.1, Linux Red - Back Track, Microsoft Office 2013-Office 365. Citrix Receiver, Blue Beam, Oracle Virtual Box, Auto Cad 2016, Open Office, Norton Ghost, Tor Browser

EXPERIENCE:

Confidential

Technical Support Specialist

Responsibilities:

Microsoft Exchange Server
Daily ticketing in a ticket system environment, phone calls and in person.
Network trouble shooting, laptop repairs, printer and other hardware repairs
Department purchasing, hardware and software invoicing.
Email administration, creating email groups, making changes and deleting users.
I.P phone administration and programming (Avaya, Mitel).
Asset management, in charge of issuing and keeping an active log of all assets in database.
Cyber Security Analyst-Emails, vulnerability testing with Linux Backtrack.

Confidential

I.T. Administrator Regional

Responsibilities:

Daily usage of Active Directory, permission changes, adding and deleting employees.
Microsoft Exchange Server
Daily ticketing in a ticket system environment, phone calls and in person.
Network trouble shooting, laptop repairs, printer and other hardware repairs
Department purchasing, hardware and software invoicing.
Email administration, creating email groups, making changes and deleting users.
I.P phone administration and programming (Avaya, Mitel).
Asset management, in charge of issuing and keeping an active log of all assets in database.
Cyber Security Analyst-Emails, vulnerability testing with Linux Backtrack.

Confidential

Advisor Help Desk

Responsibilities:

Data Migration project for contract period. Data backup and server migration for company merger.
Server Backup and Optimization.

Confidential

I.T. Help Desk

Responsibilities:

Active Directory, assisting end users in a ticketing system environment.
Asset management, Avaya Phone Systems, Network trouble shooting.
Printer repair, installation, and upgrades.
Hardware and software asset management.
End user system training.

Confidential

Custom Sales & Design

Responsibilities:

Sales calls intake using phone systems and door to door sales to achieve new clients
And maintain current customer base.
Door to door sales prospecting, prospecting new business through social networks.
New home system designs using Cad software for bare bone structures.

Confidential

I.T. Technician

Responsibilities:

Deployment of Linux O.S. to Non-Profit Organizations
Analyze and resolve technical problems for established network.
Support of moderately complex voice and data networking equipment and devices.
Serve as technical specialist in network problems and emergencies which will require on-call rotation.
Troubleshoot and resolve network and security production problems.
Plan, test, recommend, and implement network and security hardware and software.

Confidential

Video Show Producer

Responsibilities:

Produced online show segments with Music Artist, Professional Athletes, and Politicians.
Audio and Video Production, turnkey editing with Final Cut and Adobe Premiere.
Filming on location, setting up lav microphones, and organizing film crew for segments.
Knowledge of 3 CCD Video Broadcast Cameras, Film Cameras, and Photography.
Voice over for cartoon and Animation segment productions for YouTube Channel.
Audio mixing and sound production equalization.

Confidential

Assistant Store Manager

Responsibilities:

Knowledge of diamonds and precious stones, customer care.
Sales goals, employee scheduling, bank deposits, training.
Inventory management, retail training.
Over coming objections training

Confidential

Assistant Store Manager

Responsibilities:

Retail Sales, customer care, stocking, bank deposits, scheduling employees.
Sales meetings, new hire recruiting, systems P.O.S.

Confidential

Assistant Store Manager

Responsibilities:

Phone sales to corporate oil and gas corporations.
Hardware laptop sales modems, tape drives, hard drives, printers and laptops.
Specialized in Office Software suite sales with a 74% closing rate.
Sold Norton, and McAfee’s first software suites to corporate and consumer customers
Inventory Management as lead Assistant Manager over Software Sales Department.

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