Data Entry Operator 3/Computer Specialist/Computer Production Support Specialist Resume MD - Hire IT People

SUMMARY:

Operates console typewriters to enter commands into computer; instructs computer to operate printer.
Observes computer operations; receives instructions from computers and enters requested Prepares computers and peripheral equipment for operation; reads job instructions; mounts tapes and disk packs on drives; loads forms into printer and aligns forms. information into computers.
Investigates errors and problems, such as inappropriate job instructions and program sequential relationships, incorrect tape drive assignments and source data, damaged tapes, overloaded storage capacity and software and equipment malfunctions; corrects errors and resolves problems when possible and assists analysts, programmers and data technicians with systems, programming and operational problems and errors.
Monitors computers for major machine malfunctions, such as systems and power failures; enters commands to discontinue computer operations; determines nature of malfunctions or assists others in analyzing malfunctions and enters commands to restore computer operations, when malfunctions are corrected.
Records work activities and machine operations in daily logs and fills in report forms.
Operates computers to prepare copies of tapes for storage in order to maintain and secure daily, weekly and monthly work production.
Cleans tape drives, vacuums printers and services and maintains equipment.
Performs related work as required

PROFESSIONAL EXPERIENCE:

Confidential

Data Entry Operator 3/Computer Specialist/Computer Production Support Specialist

Responsibilities:

Midnight Shift Contractor in the Tape Library and Lead Operator/Supervisor in Print Mail Facility at the National Computer Center Building monitoring and operating the mainframe, computer hardware and peripheral equipment.
Responsible for using mainframe terminal; ordenng in and altering IBM JCL and submitting jobs, mount magnetic media on tape/cartridge handling equipment (stand alone cartridge drives or round tape drives).
Analyzes on - screen system output to assure normal end-of-job condition results Investigates and takes corrective action for abnormal end-of-job conditions.
Determine the appropriate action to take in non-routine situations.
Open problem management ticket for every abnormal end-of-job encountered.
Updates automated tracking systems using the problem management control number assigned, responsible for preparing media for shipment to users via FedEx.
Process incoming tape media, operates degaussing machine to demagnetize data from tape media, re-initializes media for reuse, update the Tape Management database as requested by users.
Remove expired magnetic media from the library, diagnose LAN/WAN network problems, support Workstation Desktop, Server and Client/Server applications, define, investigate, analyze, and offer timely solutions to system problems reported by network end users.

Confidential

Computer Operator

Responsibilities:

Run daily backups, operate impact printers, Unysis High Speed Console laser printer, make changes in JCL Parm table with JOBTRAC-TSO application, separate all printed backs ups for distribution, preventive maintenance on printers, inactivate CICS regions and bring them backup, monitor mainframe

Confidential, MD

COMPUTER OPERATOR LEAD

Responsibilities:

Operation and control of high speed electronic computers, such as monitoring IBM OS-390 computers in a mainframe environment, using MVS, CICS, DB2, NEIVIEW, TSO, ISPF, TMONE, VTAM, MQSERIES, PARADIGM, and MICROSOFT OUTLOOK. Responsible for maintaining computers associated with peripheral equipment such as resetting Cisco Routers, Swftchnets, 3725 NCP, Modems, and Servers. Assist on—line users with software and hardware problems in a Windows NT environment.
Maintain a busy help desk environment for users which supports communication lines and peripheral equipment assigned to agencies known as the Criminal Justice Information Systems, responsible for job scheduling, running backups, backing up servers, printing and distribution of printouts, contacting technical support and vendors for hardware and software problems.