Customer Service Representative Resume Pontiac,Michigan - Hire IT People

SUMMARY:

An analytical team player with expertise in product management, inventory control, production scheduling, and customer service. Strong forecasting and vendor negotiation skills and able to work under tight deadlines.

PROFESSIONAL EXPERIENCE:

Confidential,Pontiac,Michigan

Customer Service Representative

Responsibilities:

Working knowledge of EDI.
Coordinated with manufacturing to ensure customer delivery requests can be made.
Maintain production and non - production schedules and/or commitments.
Receives and enters customer releasing.
Set up customer destinations, billing information.
Ensure releases are set up with forecasting thru 32-42 weeks as needed.
Work with the customer to ensure on time delivery and notify them in advance of any shortages.
May need to work with consignment inventory shipments and pulls.
Work within GM Supply Power and G3PS.
Monitor, control, and publish production schedules.
Monitor and/or dispute delivery ratings with customers.
Work within customer portals, per their instructions.
Initiate daily customer shipments and ensure they go out before end of day.
Monitor expedite/container shipments to avoided future shortages.
Work on weekly MRP tasks for all facilities and finish your information on time.
Attend customer meetings, as well as Program Management meetings.
PLEX, ESupplier Yazaki, FCA, GM

Confidential, Michigan

Purchasing Agent

Responsibilities:

Utilize demand inputs, along with supply planning data to maintain an inventory and replenishment plan to support Sales Orders and Lead Time Programs.
Initiate the sourcing process including analysis, negotiation and selection.
Apply knowledge of buying components and tooling including multi-level sourcing to injection molded plastic, machined parts, sheet metal, stampings, electronics, silk screening, assemblies and hardware.
Utilize analytical concepts and tools to identify issues, resolve problems, and support supply chain planning metrics.
Manage timely resolution of part sourcing, quality and pricing issues affecting supply.
Process changes to purchased components and assemblies as indicated in Engineering Change Orders.
Analyze complex forecasting data and implement procurement strategies to support requirements.
Analyze and Report on Slow Moving/Obsolete inventory.
Assist in cost reduction efforts to achieve “best-in-class” supply costs.
Serve as a member of cross-functional product development team which brings new products to market.
Process defective/rejected parts for return to supplier.
Compile data for Supplier Scorecards in order to measure their performance and conformance to requirements.
Assist with International Sourcing efforts.
Assure compliance to policies and procedures.
Intuitive, Excel 2010, Outlook, Access

Confidential,Dearborn, Michigan

Buyer/Expeditor - Contract Position

Responsibilities:

Initiated Vendor production meetings and conference calls for relationship building, process improvement, and proactive troubleshooting.
Sourcing for products and services, placing orders, receiving and confirming products and services, approving invoices. Followed up with suppliers regarding quoted pricing and lead-times in efforts to confirm accuracy of quoted content with military spec and NASA spec requirements

Confidential,Illinois

Supply Line Specialist - Contract Position

Responsibilities:

Thwarted delays with effective expediting techniques.
Resolved invoicing discrepancies.
Attended meetings and conference calls for relationship building, process improvement, and proactive troubleshooting.

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Customer Service Representative Resume

Pontiac, MichigaN

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