SUMMARY:

I seek an organization that has a history of providing quality products and customer support. In the 21st century, the ability to provide customer driven support is paramount. My desire is to work for a organization that promotes these qualities, allowing me to utilize my extensive years of experience of technical support in the office/business environment.

EXPERIENCE:

Confidential, Southfield, Michigan

Deskside/Break - fix/Deployment Technician

Responsibilities:

• Supporting a multi-office user base, creating and maintaining technical documentation for all supported customer applications, training new hires / end users in the use of applications, resolving various support issues / tickets, etc.
• Support the following hardware: PCs, printers, scanners, laptops, etc.
• Quickly resolve as many problems as possible to meet or exceed call standards. Update software licensing folders for new and upgraded software in concert with outsourcing vendors.
• Keep inventory database and Configuration Management Database (CMDB) up to date.
• Thorough knowledge of PC applications and hardware, knowledge of local area networks and wide area network data communications.

Confidential, Detroit, Michigan

Deskside/Break-fix/OS-Migration Technician

Responsibilities:

• OS-Migration Team member for the Confidential Window7 OS migration of nearly 50,000 computers
• Break-Fix technician providing on site and remote solutions for the Confidential workstations.
• Support for the Confidential network/domain for workstations.
• Active use of SCCM for workstation support.
• Active use of Active Directory to support workstations on the Confidential domain.
• Support of workstations and laptops with local and remote of encryption using Safeboot and Bitlocker.
• Remote and local installation of client software and applications.
• Warranty support and repair of Dell and HP workstations and laptops for the Confidential .

Confidential, Phoenix, Az

Adjunct Faculty

Responsibilities:

• Adjunct Faculty for Confidential
• Adjunct Faculty for Confidential
• Adjunct Faculty for Confidential
• Adjunct Faculty for Confidential

Confidential, Milan, Mi

Responsibilities:

• Provide Spiritual Guiding and Grounding for Native American inmates who profess a belief in their faith and seek to improve their faith grounding to improve their life after prison and reduce recidivism.
• Enable Native American inmates to improve spiritual grounding through workbooks and additional outside resources pertaining to Native American beliefs.
• Act as a mentor and liaison to Native American inmates and their families to prepare them for release into the working community.
• Act as liaison between Native American inmates and the facility chaplain’s office concerning the on sight sweat lodge and Native American religious freedom.

Confidential, Troy, Mi

Adjunct Faculty

Responsibilities:

• Adjunct Faculty for Confidential
• Adjunct Faculty for Confidential.
• Area Chair for Confidential and
• Faculty Peer Reviews
• Conduct Faculty Training Workshops
• Instructor for Confidential

Confidential, Auburn Hills, Mi

Adjunct Faculty/Business/IT

Responsibilities:

• Adjunct faculty teaching CompTia certificate classes for A+, Network+, and Wireless Security
• Conduct labs designed to prepare students for taking the CompTia certification exams.
• Prepare lab experiments to test students diagnostic and skills for provide technical support toward the CompTia certifications.

Confidential, Romulus, Mi

Private Computer Consultant

Responsibilities:

• Design and install networks for small businesses and home offices using Windows for Workgroups, Windows 98, Novell-Lite and LANtastic, NT4.0, Windows 2000, and Windows 2000 Advanced Server, Windows XP, Windows XP Server and Advanced Server, Windows 7, Windows 7 Small Enterprise. Configure systems for remote diagnosing using PCANYWHERE.
• Configure local network printers, copiers, and faxes for use on site and remotely.
• Instruct users how to provide data system integrity and security by using tape back-up procedures.
• Proficient with troubleshooting LAN topologies and implementing repairs.
• Proficient with deploying and implementing network policy and security policy using IPSEC.
• As a domain administrator, I am able to troubleshoot TCP/IP issues, install and deploy software from network shares, and re-image pc’s using Confidential ’s Ghost and SMS scripted deployment folders.
• Confidential, Toshiba, and HP warranty certified technician.
• Set up and deploy networked printers using Jet Direct network cards, using TCP/IP.
• Able to designate and assign TCP/IP domain and sub-domain address.
• I am very familiar with setting up and implementing Local Groups and Users security policies and NTFS policies.
• I have some exposure to User Configurator and Active Directory as a domain administrator.
• I am able to install, configure, and maintain Outlook Server.
• I have experience deploying and implementing Oracle and SQL client services for local users.
• I am very experienced in the support and deployment of Microsoft Office and Microsoft Outlook.
• Train groups and individuals to become familiar in the use of all the Microsoft Operating Systems.
• Taught computer-programming classes in BASIC language for the Confidential of Toledo, Ohio.
• Taught end users in the Toledo PC Users Group how to use Microsoft Office Suite.

Confidential, Ann Arbor, Mi

Onsite Computer Repair/Installation

Responsibilities:

• Provide onsite PC repair and installation for Confidential customers
• Provides onsite software support and installation for Confidential Customers

Confidential, Southfield, Mi

Corporate Desk Side Support

Responsibilities:

• Provide Desk Side Support for software and hardware in a large 13,000 pc statewide network in a Windows NT/98/2000 environment.
• Provide support for upgrading hardware and troubleshooting hardware and peripherals.
• Break/Fix solutions for Confidential, and Compaq desktop and laptop pc’s including software related issues, hardware trouble shooting, and printer diagnosis and repair; especially HP LaserJet printers.
• As a domain administrator, I am able to troubleshoot TCP/IP issues, install and deploy software from network shares, and re-image pc’s using Confidential and SMS scripted deployment folders.
• Confidential, Toshiba, and HP warranty certified technician.
• Set up and deploy networked printers using Jet Direct network cards, using TCP/IP.
• Able to designate and assign TCP/IP domain and sub-domain address.
• I am very familiar with setting up and implementing Local Groups and Users security policies and NTFS policies.
• I have some exposure to User Configurator and Active Directory as a domain administrator.
• I am able to install, configure, and maintain Outlook Server.
• I have experience deploying and implementing Oracle and SQL client services for local users.
• I am very experienced in the support and deployment of Microsoft Office and Microsoft Outlook.

Confidential, Southfield, Mi

Systems Migration Engineer

Responsibilities:

• Responsible for helping with a mass migration of 4500 PC’s from Windows NT4.0 to Windows 2000.
• Assisted in evaluating hardware and software for hardware compatibility.
• Assisted with installation and configuration of Windows 2000 on 4500 PC’s.
• Provided Day-After visitation and support to resolve any hardware and software issues.
• Help the image librarians to prepare images for migration for each department using SysPrep.
• Used LaCie SCSI hard drives preloaded with SysPrep images to inject the new images onto the local computer hard drive. This was accomplished utilizing Confidential ’s Ghost and Altiris Transplant in order to maintain an archive the end users image and migrate their personal settings

Confidential, Livonia, Mi

Senior PC Technician

Responsibilities:

• Responsible for the diagnosis and repair of PC’s and peripherals.
• Learned how to use and administer NT 4.0 Workstation.

Confidential, Toledo, Oh

Service Technician

Responsibilities:

• Responsible for the diagnosis, repair and maintenance of Mita, Minolta, Toshiba, and Konica copiers, and faxes, custom built PC’s, and HP Laser-Jet printers
• Responsible for the diagnosis and maintenance of two large LAN networks for the BP and Sunoco oil refineries in Toledo, Ohio. The networks were linked using Ethernet and level 3 cabling. The operating systems were Novell 4.0, Windows for Workgroups, and Windows 95. The system communicated using NETBUI, and was later upgraded to IPX over TCP/IP. There was approximately 2000 linked PC’s that I was responsible to maintain.
• Responsible for the building, installation, and implementation of PC’s, operation systems, remote installation and upgrading of the workstations, and provide helpdesk and desk side assistance.

Confidential, Toledo, Oh

Sr. Field Engineer

Responsibilities:

• Responsible for the repair of Confidential XT and Confidential AT computers and clones.
• Trained at Confidential -Atlanta to diagnose and repair Confidential PC’s.
• Trained to repair HP Laser-Jet printers.
• Warranty certified to repair Dell desktop and laptop PC’s.
• Trained to repair Confidential Seletric typewriters.