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It On Site Support Resume

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SUMMARY:

  • To obtain an IT position within technology in order to help a company reach technology goals and objectives. To Increase my knowledge and excel on things I have problems with.
  • I have good customer service skills and I understand how to solve user’s problems and technical issues, as they appear in any endeavor, in order to keep the customers happy
  • Resolve questions or concerns users might have.
  • Assure users are comfortable with the work done.
  • Proficient in Spanish speaking and writing.

PROFICIENT SKILLS:

  • Microsoft Office
  • Windows 7
  • Windows XP
  • MS Server 2008
  • OS Installations
  • Email & web server
  • Protocol
  • VPN
  • Software Troubleshooting
  • Hardware
  • Troubleshooting
  • Wireless Troubleshooting
  • Active Directory Administration
  • Exchange Administration
  • Remote Troubleshooting
  • Office 365
  • Lotus notes:
  • Linux
  • Network Management
  • Database Management
  • Risk Management
  • Network
  • LAN/WAN
  • Routers/Switches
  • Database
  • Lync Administration
  • Project management
  • Security Analysis

WORK HISTORY:

Confidential

IT on site support

Responsibilities:

  • Use remedy to track issues
  • Support local users with technology problems
  • Inventory/ asset Tag equipment
  • Configure and set up workstations

Confidential

IT Service Desk Analyst

Responsibilities:

  • Create incidents for users and route to appropriate team if needed.
  • Handle 50 - 70 calls a day
  • Work on 30-50 online incidents as well
  • Provide as much assistance needed for their incident
  • Escalate incidents if needed

Confidential

Helpdesk support

Responsibilities:

  • Document all issues and generate reports detailing common problems and errors
  • Fill in for in house IT, help with side projects
  • Inventory/ asset Tag equipment
  • Setup Workstations
  • Printer troubleshooting
  • Work on 5-10 tickets a day

Confidential, Lincolnshire, Illinois

IT Assistant

Responsibilities:

  • Provide Helpdesk support
  • Setup workstations
  • Document all issues and generate reports detailing common problems and errors
  • Fill in for in house IT, help with side projects
  • Escalate service questions to appropriate client representative
  • Work on 10-15 Tickets a day

Confidential, Hoffman Estates, Illinois

Help Desk Support

Responsibilities:

  • Provide helpdesk support to end users
  • Answer questions about product features and resolve user problems
  • Document all issues and generate reports detailing common problems and errors
  • Escalate service questions to appropriate client representative
  • Fill in for in house IT, help with side projects

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