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Technical Support Contractor Resume

CaliforniA

SUMMARY:

Experienced information Technology Help Desk Support technician with over 6 years working assisting with computer issue, Software and Hardware repair and installation seeking the position of IT field Service Technician/ IT Engineer support.

TECHNICAL SKILLS:

  • Installation of PC, Laptop, and Server hardware including memory, hard drives, motherboards, peripherals and POS systems. Installation of software applications including Microsoft Office Suite, Windows 2000, XP, Vista, 7, 8 and Server 2008.
  • Languages S poke
  • French and English

WORK EXPERIENCE:

Confidential, California

Technical Support Contractor

Responsibilities:

  • Assist personnel with installation, configuration and ongoing usability of system hardware and software
  • Offer daily operations and systems support to personnel
  • Verify functionality of hardware and software components
  • Troubleshoot hardware and software issues in person, remotely and via phone
  • Assist employees with computer problems and answer their questions
  • Conduct daily network backup operations

Confidential, Hyattsville, MD

Site Support Specialist

Responsibilities:

  • Monitoring surveillance equipment;
  • Troubleshoot PC

Confidential, Vienna, VA

Site Support Specialist

Responsibilities:

  • Performs the installation, repair and preventative maintenance of personal computer and related systems;
  • Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in heterogeneous environment;
  • Computer diagnostics and repair
  • PC Maintenance and inventory and shipment to client
  • Communicates highly technical information to both technical and non - technical personnel; Assists in determining suitable software to meet user requirements;
  • Recommends hardware and software solutions, including new acquisition and upgrades.

Confidential, Landover hills, MD

Electronic Customer Service Associate

Responsibilities:

  • Prepares for customer inquiries by studying products, services, and customer service processes for laptops.
  • Assisted customer with determining their computer needs.
  • Ability to factory reset, configure, reinstall, troubleshoot, break and fix, load software
  • Responds to customer by understanding inquiry, responses, and gathering and researching information on computer or router systems
  • Assembling count laptops for showroom Displays.

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