Sr. Help Desk / Asst LAN Mgr. Resume

TECHNICAL SKILLS:

Software: Novell CNE, CNE, A+, MCSE - NT, Open Text (First Class), Microsoft Office, Lotus Notes ( Confidential Level 1, 2), Windows 95 thru Windows 7

Hardware: Hardware competencies include a wide variety of most OEM (IBM, Dell, HP) and compatible PC systems, terminals

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Help Desk / Asst LAN Mgr.

Responsibilities:

Responsible for intake, documentation, First Call Resolution of Confidential ’s off site corporate facility Confidential .
Configure, installation, maintaince and troubleshoot for Confidential ’s Confidential LAN / WAN computer networks.
This consists of level 1, 2 and 3 support. Perform system upgrades for all network hardware and software components as required. Responsible for daily operation, user creation, rights, passwords, backups, server setups, accive directory, creation - maintence of pc images for roll out, training of Confidential OpenText collaborative e-mail system.
Lotus Notes Responder for Confidential Lotus Notes E-mail. System administrator for Confidential OpenText e-mail system. Windows XP SP3Windows 7, Windows Server 2003, Windows Server 2008, Active Directory, PC Migrations-Roll Outs.

Confidential

Network Engineer / Sr. Systems Analyst

Responsibilities:

Duties and responsibilities include daily operations, support, upgrades, and maintenance of the corporate LAN/WAN and field offices nationwide.
Provide customer support of clients in all aspects of daily operations as related to national support of customers for Inserts, (Immigration and Naturalization Service Easy Research & Transmittal System), which Confidential wrote and developed to support Confidential mission statement.

Confidential

Senior Network Engineer

Responsibilities:

Designed and implemented the technology architecture for the firm’s offering as an Confidential .
Provided initial research and development in company initiative that was the first in the industry to “push” a security software suite down to the user’s desktop.
Led the technology team to implement a secure e-mail offering with remote mail server operations.
Management and oversight responsibility for all client technical customer service issues.

Confidential

Assistant Manager

Responsibilities:

Responsible for assisting in the resolution of all Confidential Office Automation technical service problems as related to the Confidential Office Automation system.
Assist and support additional government contractor personnel in the upgrade of all client personal computer hard ware including software new roll out of new desktop platform manually and through SMS as specified by the customer.

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