TECHNICAL SKILLS:

Working Knowledge of: CCNA, TCP/IP, Ripv1 and Ripv2, Static Route, Administrative Distance, LAN/WAN, Troubleshooting VPN, Windows XP/7/8 and 8.1/10/Vista Window Deployment Services, Office 2003 2007, 2010, 2013 - Skype for business, SharePoint, Mac IPhone and IPad Support, Lotus Notes, Active Directory Users and Computers and Airwatch

EXPERIENCE:

Confidential

Support Admin

Responsibilities:

• Moved All users data from Window-XP-Window-7
• Installed and configured SAP
• Active Directory Support
• Troubleshooting hardware and software on pcs
• Imaging laptops and desktops
• Asset Management (Receiving new pcs and setting them up for users)
• TCP/IP Troubleshooting
• Network and local printers installs
• Mapping Network Drives
• Decommission pcs after Window 7-migration (placing them on Excel Spreadsheet)
• Black Berry and IPhone, IPad support
• Using Microsoft Lyncs for remote support
• SCCM deployment testing and remote support
• Installing and scanning pc for viruses
• Cisco WebEX Support
• Account Creation
• Password Reset
• Adding computers to the domain
• Adding users to groups
• Creating group

Confidential

Certified Technician

Responsibilities:

• Changed mother boards on Confidential Laptops, and Desktops
• Changed mother boards on IBM and MPC computers
• Power supply
• Hard drive
• Installed Window 2000, XP, Vista, and Windows-07
• Data recovery
• Installed and configure Microsoft Outlook
• Installed and configured network printers
• Installed and configure Windows-7 laptops and desktops
• Cisco WebEx Support
• Windows 8.1 Deployment Technician
• Setup new equipment at user desk
• Copy Meg-tools from shared drive unto new and old equipment
• Run Meg-tools script on new equipment
• Run tools on old equipment as well
• Allow script to run my 5min on both machines
• Connect Cross-over cable for data transfer on to new machine from old
• Run last updated script for machine to join the domain

Confidential

Desktop Support Director

Responsibilities:

• IT Asset Manager
• Setting-up new users
• Resting password in AD
• Using Air watch to Setup-IPhone and Black Berry
• Assigning new users to groups in AD
• Imaging PCs and joining them to the domain
• Using SCCM, Gotoassist for remote access
• Printer installs and support
• Assigning soft and hard Token to new and old users
• Moving Imaged computers to the right group
• Setting-up Video conferences for Lync Presentation
• Setting-up GoToMeeting webinar
• Supporting Citrix applications
• Setting-Cisco phones and assigning display names
• Assist users with Citrix and VPN connectivity issues.
• Assist users with Citrix and VPN connectivity issues.
• Office 365 support

Confidential

Tier 1& 2 Support

Responsibilities:

• Active Directory (Giving users Rights)
• Active Directory (Setting New Users)
• Resetting password
• Remote Desktop (Terminal server)
• Imaging PCs
• Printer support
• Outlook set-up
• Call tracking system (Heat, Remedy, etc.)
• SCCM-Deployment
• IPhone set-up
• IPAD-set-up
• Office 365 support

Confidential

Technical Service Director

Responsibilities:

• Repairing Confidential and Confidential printers
• Installing and troubleshooting network printers
• Inventory Control
• Supply users with toner
• Preventive Maintenance on all printers
• Meter Reading for billing purposing

Confidential

Desktop Support Technician

Responsibilities:

• Window 7 Migration
• Backing-Up Data from old PC to Server
• Using Scrip to installed Windows 7
• Installing Approved software from customer
• Setting-up and configuring network printers
• Setting-up User accounts
• Resetting passwords in Active Directory
• Restoring Data from server

Confidential

Help Desk

Responsibilities:

• Installed software
• Repair laptops and desktops
• Set-up Printers
• Set-up and configure Mac Computers
• Configure wireless connections for students

Confidential

Help Desk Technician

Responsibilities:

• Setting-up outlook accts
• Imaging and deploying machines
• Setting and configuring network printers
• Installing software
• Diagnosing hardware and software problem on clients computer
• Set-Up Blackberry
• Connect Blackberry to outlook acct
• Transfer all contacts to blackberry
• Installed and configure network printers
• Installed and configure Windows 7 on laptops and desktops

Confidential

Responsibilities:

• Installed and configure Confidential Bank microreader
• Installed and repair printers
• Installed and repair admaster
• Installed and configure laptops and desktops
• Installed power supply on servers
• Installed memory on servers
• Desktop Support-Tier-2
• Printer repairs
• Outlook set-up
• Network support
• Server support
• UPS Replacement

Confidential

Certified Technician

Responsibilities:

• Support Confidential and Confidential Clients
• Changed mother boards on Confidential Laptops, and Desktops
• Changed mother boards on Confidential Laptops and desktops
• Power supply
• Hard drive
• Install Window OS
• Install Window 2000, XP, Vista, 07
• Data recovery
• Installed and configured Comcast and Verizon routers
• Installed and configure Microsoft Outlook
• Installed and configured network printers
• Installed and configure Windows 7 on laptops and desktop

Confidential

Desktop Support Tech

Responsibilities:

• IP/Vlan- Migration
• Removing users from old IP to new
• Setting-up and installing network printers
• Installing Window XP
• Setting-up and configuring Outlook

Confidential

Desktop Support Tier I & II

Responsibilities:

• Used victual PBX to troubleshoot user complaints
• Solved login and account lockout issue
• Installed and configured Professional Windows XP
• Installed network and local printers
• Installed Novell Client from the network to users pc
• Auto cleaving pc
• PC Imaging
• Installed Computer Associates asset management software on desktops
• Record OP Div Program Office associated with PC
• Change computer name to ITSC standard
• Installed and configured Microsoft Outlook