We provide IT Staff Augmentation Services!

Production Support Analyst Resume

5.00/5 (Submit Your Rating)

New York, NY

Hire Now

SUMMARY:

Production Support Analyst with over 8 years of experience in the financial sector. Strong background in problem solving and customer service. Proven ability to complete multiple projects while meeting deadlines and expectations. Strong team player communicates well to team, and clients.

TECHNICAL SKILLS:

Operating Systems: Windows Workstation & Server, Citrix, Solaris, UNIX, DOS, FTP

Software: MS Office, Excel, PC Anywhere, Net Ops, Loan IQ, Bloomberg, REDI, Activ, Aqtor, Autosys, Control M, UC4, Qbasic, ksh, PERL, SQL, Oracle, DB2, SQL Server, SSIS, Portia, Itrack, WebEx, Remedy and JIRA.

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

Production Support Analyst

  • Performed, documented and trained Loan IQ database migration testing.
  • Created multiple cmd scripts to truncate and populate table records.
  • Joined daily meetings on batch statuses and testing phases.
  • Followed up with Vendor's migration program fixes.
  • Reported migration testing milestones to senior Technology managers and director.

Confidential, New York, NY

Senior Production Support Analyst

  • Provided support to Trade Support Group, Pricing Group, Performance Group, Risk Management group, Client Reporting group, Compliance group, Quantitative Group and Finance group.
  • Automated Accounting jobs, reporting jobs, and data warehouse processes into UC4 automation application.
  • Performed month end processing for Bond Portfolio Performance Returns.
  • Designed, automated, monitored, resolved, documented and trained batch processes.
  • QA tested and Production released of Bond applications and processes.
  • Participated on the annual Corporate Disaster Recovery test.
  • Assisted Director on UC4 automation application for external Information Technology audit.

Confidential, Jersey City, NJ

Production Support Analyst

  • Provided efficient Loan IQ Production Support on Loan IQ account creation process, riskbook access, password resets, batches and system heath checks.
  • Ran and fixed portfolio positions discrepancy which enabled the Accounting and Control Group to achieve 95 % monthly Portfolio Positions accuracy.
  • Performed monthly manual Cost of Funds Accuruals batch processing.
  • Project Managed and migrated reporting programs from Loan IQ Batch Administration to Control M framework and increased Level 1 report monitoring by 80 %.
  • Documented Group’s web based Runbook such as Loan IQ Batch Administration, Loan IQ Account Management and Control M Batch Adminstration.
  • Participated, tested and implemented Loan IQ Projects such as Confidential Loan IQ 6.0.09.11 Service Pack upgrade with Remote Execution functionality, Luxembourg Account conversion, Cost of Funds Accuruals Processing.
  • Prepared monthly Windows 2003 Servers’ Maintenance and Windows 2000 Server’s decommissioning.

Confidential, New York, NY

Trading Support Associate

  • Provided first level support to Option Traders on option trading applications.
  • Resolve option and stock discrepancies during the day with our option clearing firm.
  • Checked logs for option quotes being disabled or pulled.
  • Communicated the needs of the Option Market Maker to our IT, clearing firms, and other Option Market Makers.
  • Processed ad - hoc Excel base spreadsheets such as Issues that were not quoted list and identified the bin numbers for traded Issues.

Confidential, New York, NY

Technical Customer Support Specialist

  • Researched and responded to about 25 client’s first level and second level technical issues per month.
  • Facilitated client’s outstanding second level technical issue with the development team members.
  • Provided weekly status reports for each client’s open issues.
  • Maintained 2 Loan IQ environments for team members to train and test their responses.

Confidential, New York, NY

Production Support Analyst

  • Supported the day to day Loan IQ activities that involve money transfers, general ledgers, funding and risk systems.
  • Administered testing on real-time intraday programs, end of day programs, reports in C++ or JAVA, and release these programs into Production successfully.
  • Implemented Service Pack 5.4.04.12 of Loan IQ, Export Credit Modules, and new entity customer setup.
  • Averaged 100 requests a month and provided good customer service.
  • Collaborated with technical support teams for desktop, server, network, and database requirements.
  • Improved reliability of multiple testing environments by placing the latest production executables and setting up development dbase connectivity.
  • Reduced 25 % of application server hardware requirements by switching to VMware.
  • Assisted with Commercial Loans, FX, Prime Brokerage transactions for the firm.

Hire Now
Report an issue

We'd love your feedback!

Privacy Policy
Resume Categories
Client Services
Job Seekers
Visa Sponsorship