Customer Service Representative Resume

SUMMARY

Conceptualization and design of a call center ticket to enter customer information easily improving time management. Worked in several projects such as programming, database development including query design, search, multimedia, web design, business plan, server and network, research projects, among others.
Exposed to high workload environments with strict metrics characterized for ensuring customer service, establishing priorities, working under pressure and leading teamwork.
Fully bilingual in English and Spanish with experience working with tourists from several countries, delivering trainings and drafting reports.
Proficient in computer applications such as MS Word, MS Excel, MS PowerPoint, Internet, SQL Server 2008, Oracle 10g, Visual Basic, Final Cut Pro, Photoshop, InDesign and C++.

PROFESSIONAL EXPERIENCE

Customer Service Representative

Confidential

Assisted 5 - 15 travelers per day with special needs. Inspected the airplane, baggage area, among others ensuring security and safety policies. Recognized several times by the supervisor for excellent performance.
Delivered customer assistance by 100% without conflicts.

Customer Service Representative

Confidential

Managed new line cases for the wireline and internet service with a volume of 60-70 new orders per day.
Called clients (residential and commercial) and corroborated information when needed.

Customer Service Representative

Confidential

Answered 50-70 calls per day to solve TV and Internet issues. Verified information in the system. Complied with metrics and call monitoring obtaining 90%-95% in evaluations.
Delivered trainings in system and customer service.

Cameraperson

Confidential

Used and managed three to four cameras during legislative sessions of up to 12 hours and public hearings in the Senate and House of Representatives of PR. Substituted the Production Assistant and the supervisor when necessary. Developed a sketch of the legislator seats facilitating the duties of the cameraperson.
Delivered training to new hires in equipment usage.
Received a letter of recognition for excellent performance in three years.