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It Clerical Assistant Resume

2.00 Rating

Washington, DC

SUMMARY:

Able to generate enthusiasm in others. Capable of learning and comprehending new systems and methods quickly. Motivated to help customers in a professional and concerned manner. Adapted to working well independently and as a member of a team. Can be trusted to handle complaints diplomatically and efficiently. Proficient in excellent customer services and customer satisfaction. Configure security settings or access permissions for groups or individuals. Respond to program error messages by finding and correcting problems or terminating the program. Ensure that appropriate changes were made to resolve customers’ problems.

TECHNICAL SKILLS:

  • Microsoft Office Suite 2010 (Power Point, MS Word, Excel, Outlook)
  • Answering Phones
  • Secretarial Work
  • Good Communication Skills
  • Windows OS 7,8.1,10
  • Working with the elderly
  • Active Listening
  • Laptops, Printers, workstations
  • End super support
  • Time Management
  • Active Learning
  • Google Chrome
  • Firefox
  • Customer Service
  • Active Directory
  • Created Virtual Machines
  • Toner Replacement
  • Printer Maintenance
  • Connect users to Network/Local Printers
  • Reimaging
  • Configuring
  • Decrypting
  • Adding Computers to Domain
  • Linux, Ubuntu
  • VMware, Virtual Box
  • Created QR Codes

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

IT Clerical Assistant

  • Excel Spread Sheet
  • Archive Documentation.
  • Assisting the staff.

Confidential, Washington, DC

IT Support Technician

  • Assists staff with laptop reimaging via GImageX, operating system & software installation, and system configuration
  • Receives supplies, warehouses, issues, transports, and maintains stocks for a wide variety of equipment/supplies for internal and external CFSA users.
  • Keeping inventory of IT equipment with JIRA Asset Tracking System
  • Manages internal Remedy Force tickets from OCTO ITServUS.
  • Disposal of equipment, printer, laptops, desktops
  • Providing desk side troubleshooting and remote support via LANDesk to resolve users’ issues
  • Setting up users to access VPN through Juniper Pulse Secure
  • Installing and configuring virtual machines with VirtualBox and VMWare Player
  • Creating Batch Scripts using Robocopy for automated backups

Confidential

IT Clerk / Technician

  • Assisted in comprehension of ballot information for senior citizens
  • Delivered paper ballots to handicapped, disabled, and regular voters
  • Set up Dell Laptops for election board workers.
  • Providing desk side troubleshooting and remote support via LANDesk to resolve users’ issues
  • Disposal of equipment, printer, laptops, desktops
  • Prepared Breakfast, lunch, and dinner for election workers

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