IT Clerical Assistant Resume Washington, DC - Hire IT People

SUMMARY:

Able to generate enthusiasm in others. Capable of learning and comprehending new systems and methods quickly. Motivated to help customers in a professional and concerned manner. Adapted to working well independently and as a member of a team. Can be trusted to handle complaints diplomatically and efficiently. Proficient in excellent customer services and customer satisfaction. Configure security settings or access permissions for groups or individuals. Respond to program error messages by finding and correcting problems or terminating the program. Ensure that appropriate changes were made to resolve customers’ problems.

TECHNICAL SKILLS:

Microsoft Office Suite 2010 (Power Point, MS Word, Excel, Outlook)
Answering Phones
Secretarial Work
Good Communication Skills
Windows OS 7,8.1,10
Working with the elderly
Active Listening
Laptops, Printers, workstations
End super support
Time Management
Active Learning
Google Chrome
Firefox
Customer Service
Active Directory
Created Virtual Machines
Toner Replacement
Printer Maintenance
Connect users to Network/Local Printers
Reimaging
Configuring
Decrypting
Adding Computers to Domain
Linux, Ubuntu
VMware, Virtual Box
Created QR Codes

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

IT Clerical Assistant

Excel Spread Sheet
Archive Documentation.
Assisting the staff.

Confidential, Washington, DC

IT Support Technician

Assists staff with laptop reimaging via GImageX, operating system & software installation, and system configuration
Receives supplies, warehouses, issues, transports, and maintains stocks for a wide variety of equipment/supplies for internal and external CFSA users.
Keeping inventory of IT equipment with JIRA Asset Tracking System
Manages internal Remedy Force tickets from OCTO ITServUS.
Disposal of equipment, printer, laptops, desktops
Providing desk side troubleshooting and remote support via LANDesk to resolve users’ issues
Setting up users to access VPN through Juniper Pulse Secure
Installing and configuring virtual machines with VirtualBox and VMWare Player
Creating Batch Scripts using Robocopy for automated backups

Confidential

IT Clerk / Technician

Assisted in comprehension of ballot information for senior citizens
Delivered paper ballots to handicapped, disabled, and regular voters
Set up Dell Laptops for election board workers.
Providing desk side troubleshooting and remote support via LANDesk to resolve users’ issues
Disposal of equipment, printer, laptops, desktops
Prepared Breakfast, lunch, and dinner for election workers

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It Clerical Assistant Resume

Washington, DC

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