SUMMARY:

• IT Infrastructure manager (MBA) with 20 years’ experience servicing, managing, & transforming all aspects of the IT infrastructure to include building/migration to public/hybrid cloud environments
• Overseas experience from living in Saudi (read/write/speak Arabic) and military service in other countries

TECHNICAL SKILLS

Computer skills Hardware: Desktop, laptop, server, switch, router, wireless, smartphone

DTP/DB Software: MS Office 2K7/2K10/O365, SQL 2008R2, MySQL

Operating Systems: All Microsoft Windows platforms

Cloud: Microsoft Azure, AWS, RackSpace

Languages: C, VB Script, C#

Networking: Cisco LAN/WAN, Microsoft Active Directory, WireShark*

Security: Cisco firewalls, VPN, IPSec tunnel, vulnerability mgmt, web filtering (Bluecoat/WebSense), anti - virus (Symantec)

PROFESSIONAL EXPERIENCE:

Confidential, Houston, TX

IT Infrastructure /Active Directory Administrator

• Develop, maintain, forecast IT budget, DR plans, & all IT vendor relations
• Data center development and cabinet maintenance implementing ITIL processes around Change Management procedures prior to infrastructure transformation
• Virtualized 80% of on-premise server resources to reduce cost, maintain business continuity, and improved disaster recovery
• Migrated on-premise to Exchange and Office 365 without loss of data and reduction in cost
• Migrated VOIP call center solution from on-premise to 3rd party cloud
• Designed hardware specs, built OS/network configuration, and migrated entire infrastructure to hybrid private virtual environment (localized VM’s) and cloud solutions (Office365, Symantec.cloud, ShoreTel cloud, Rackspace, & Azure) for Disaster Prevention and Business Continuity to include data center and network carrier migration
• Recommended, build, install, implement, upgrade, maintain, support all servers, Cisco switches, Cisco routers, wireless, domain registration, BlackBerry, DNS, AD, DHCP, Exchange 2007/ForeFront 2007, ShoreTel VOIP, ShoreTel ECC, Cisco VPN, WebSense, Anti-Virus (Symantec), SQL, Oracle and SharePoint servers in both physical and virtual environments
• Provided desktop/printer imaging, support, maintenance, building, purchasing
• Audited and maintained control/record of licenses, software and hardware purchases, refurbishment, and selling obsolete equipment, including rotating lease of VOIP phones/laptops to move expenditure to predictable operating expense rather that bulk capital expense
• Managed backup, security (anti-virus, web filter, anti-spam, browser-addon, security cameras, Cisco ASA5512 firewall, VPN/IPSec) and user help systems.
• Migrated from on-premise anti-virus (Symantec 9) to cloud version (Symantec.cloud) where agent was deployed via GPO and received regular updates
• Recruit, hire, train and supervise small staff of 1-2 infrastructure support team members.
• Review project plans to plan and coordinate project activity during infrastructure transformation.
• Purchase necessary equipment as well as contracts with 3rd party vendors when needed.
• Assisted with build of Incident Management tool (using Solarwinds)

Confidential, Houston, TX

IT Instructor

• Create/modify curriculum and teach basic desktop support to small training classes of 30 trainees, and build networked lab environment

Confidential, Houston, Tx

Systems Administrator Lead

• Provide technical support for the Cisco Media Convergence Systems/VOIP servers on Microsoft and Linux platforms
• Created/updated training documents for staff development while producing the reports to forecast the future growth of the team.
• Gathered data to recognize problem trends, preparing written assessments for leadership that pointed out the weaknesses where procedures can strengthen the company position and reduce costs by more than 30%

Confidential Houston, TX

Global Change Management Coordinator

• Insure standardized methods and procedures are followed for regional and global changes to the IT infrastructure of the company, minimizing risk. Validate whether the changes were successful or not, and provided documentation of why. Monitor, audit, and document all change requests or incidents upon the IT Infrastructure to ensure system availability
• Chaired weekly board meetings with all regional/global IT divisions to insure proper notification and approval levels are met for each change.
• Maintain the SQL change management database. This includes knowledge of emailed scripts, ADSI scripts, & TSQL statements
• Migrated Incident/Change Mgmt tool from Vantive/SQL to Clarify, creating scripts for all queries

Confidential Houston, TX

Lead Active Directory Admin

• Create, modify, support, and remove global Active Directory accounts and security groups
• Create, Edit, and Disable User/Exchange Accounts and Distribution Lists via Active Directory
• Perform server reviews and remote system administration to all regional Windows file/print servers
• Certified Courion specialist who assisted with building test network environment for automated account creation (AccountCourier), password resets, and ticketing processes. Updated SQL database of the Identity Mgmt suite.

Operations Supervisor

• Manage 100+ analysts per shift per call center (Houston & Tewksbury)
• Taught network topology, call handling and DSL troubleshooting.
• Created all CQI quality documents to insure ISO9002 compliance for contracts
• Lead manager of the transition group that obtained contract for Houston and managed the construction of the helpdesk organization.
• Held performance discussions and career mapping with subordinates.

Confidential Houston, TX

Technical Support Analyst

• Assist end users providing technical support for Verizon Internet.
• Troubleshoot software related issues, connectivity issues, browsers installation, dial up networking (56k modem), ISDN and ADSL support.

Confidential, Houston, TX

Airborne Cryptologic Linguist Specialist

• Read/Write/Speak Arabic fluently
• Studied abroad, living 14 years in Saudi Arabia. Stationed in England and traveled extensively in Europe, Far East and Middle East.
• Maintained Top Secret-SCI security clearance