EMPLOYMENT HISTORY:

Confidential, Denver, CO

Technical Support Specialist

Responsibilities:

• Provide first line support for Confidential /SharePoint integration.
• Troubleshoot authentication issues with K2/IIS/Azure.
• Resolve installation/configuration issues.
• Update company knowledge base.

Confidential, Denver, CO

Technical Software Support Analyst

Responsibilities:

• Provided server software installation of Datacard software for banks and credit unions.
• SQL and IIS installation, configuration and troubleshooting.
• Troubleshooting network and application connectivity.
• Diagnosed underlying cause of performance issues.
• Managed projects and coordinated installations with management of financial institutions.
• Documented and tracked customer service requests.

Confidential, Denver, CO

Technical Support Analyst

Responsibilities:

• Resolved phone/internet provisioning problem tickets through resolution in Linux/Oracle environment.
• Monitoring and alerting due to system outages.
• Identified trends and escalating to appropriate teams.
• Assisted with routine maintenance and data cleanup operations.
• Reported bugs via JIRA to our development team.

Confidential, Denver, CO

System Administrator

Responsibilities:

• Single system administrator support for organization of approximately 60 staff.
• Create new users in Active Directory, Office 365 and setup computer equipment.
• Updated existing WDS computer images.
• Created support ticketing system with Spiceworks.
• Provide support for seven Hyper V servers and systems in production.
• Revised Great Plains SQL backup and maintenance plans.

Confidential, Denver, CO

Technical Support Analyst

Responsibilities:

• Provided tier 1 support for all servers and systems in the production SaaS environment.
• Assisted Incident Management team during and after events to gather information and troubleshoot incident root cause.
• Maintained internal and external availability and event reporting.
• Troubleshoot web servers including accessibility, configuration, software and hardware.

Confidential, Denver, CO

System Support Engineer

Responsibilities:

• Supported 50 virtual servers running Server 2008 R2 on ESXI 5.
• Performed system administration duties including setting up and monitoring server back - up processes, adding new users, modifying user/group profiles, and monitoring and tuning server and system resources.
• Provided daily support for over 300 users across 5 locations using a variety of remote support tools.
• Utilized Solarwinds to monitor network and server performance.
• Migrated Denver domain controller running Server 2008 R2 with little downtime.
• Provided LAN and WAN network connectivity support.
• Deployed WSUS servers to automate Windows updates for all Windows systems.
• Created documentation repository with Confluence.
• Created standardized computer image utilizing Windows Deployment Server.

Confidential, Denver, CO

Network Engineer/Consultant

Responsibilities:

• Provide technical support for small businesses from 10-25 users.
• Configure and maintain Windows Server 2003, 2008 R2, and Small Business Server.
• Support VMware ESXI 4/5 environments.
• Established site to site vpn for backup replication for 15-20 sites to colocation for DR.
• Responsible for server maintenance, backup, and antivirus solutions.
• Plan and implement additions, deletions, and modifications to the supporting network infrastructure.
• Maintain Veeam backup and replication.

Confidential, Denver, CO

Systems Technician

Responsibilities:

• Provided front-line support and workflow monitoring for all Publishing systems used in creation, pagination, and publication of Confidential daily publication.
• Troubleshoot immensely complex workflow involving FTP, Windows, Linux and Apple OSX systems. This included troubleshooting Linux Python scripts.
• Responsible for server maintenance for 50 Windows 2003 and Apple Xserve products.
• Configured user and computer account permissions in Active Directory.
• Schedule Windows Security updates and Norton Anti-Virus updates for production servers.
• Troubleshoot application network issues.
• Maintained daily backups and tape rotations for Veritas and Arcserve backups.
• Created Windows 7 deployment methods.

Confidential, Denver, CO

Technology Support Specialist

Responsibilities:

• Supported small businesses consisting of 5-25 computers and servers.
• Quickly and efficiently determined root cause analysis in unfamiliar network environments.
• Evaluated client’s current technology's use and needs and recommended improvements, such as hardware and software upgrades.
• Replacement of servers and migration of user data and profiles.
• Excellent Windows 7/Vista knowledge.
• Configured VPN/remote access for Watchguard, Sonicwall, and Cisco Pix firewalls.
• Supported Exchange SBS and POP3 Outlook email accounts, including PDA and BES implementations.
• Management of servers and workstation backups, archiving and anti-virus solutions.
• Advanced spyware and virus removal.
• Wireless network setup and support.
• Demonstrated ability to work well individually and as a member of a team.

Confidential, Denver, CO

Network Technician

Responsibilities:

• Created standardized computer image for 150 public computers that resulted in few help desk calls and improved computing experience for library patrons.
• Responsible for desktop/server support for eight libraries that resulted in quicker software deployments.
• Assisted with 80 Wyse dumb terminal and Windows 2003 Terminal Server deployment.
• Standardized wireless access for Library Patrons.
• Advanced desktop troubleshooting skills.
• Managed user additions, deletions, and configuration of an 80 node Inter-Tel PBX system.
• Deployed Apple OS X 10.4 and 10.5 with Boot Camp.