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Corporate It Service Desk Resume

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SUMMARY:

9 years hands on web development and networking. Web Development experience, SQL server, Remedy, and many other programs.

COMPUTER SKILLS:

  • Microsoft Interdev 6.0
  • Visual Studio 2003
  • Microsoft Expressions
  • SQL Server 6.0 and 2000
  • Crystal Reports
  • Site Server 3.0
  • Adobe Flash CS3 and previous
  • Currently code in ASP / java script
  • File Maker Pro
  • Web Log Expert
  • Working with Scene 7 on catalog
  • Working with Icovia on a space planner
  • Splunk
  • AlertSite
  • DynaTrace
  • Putty
  • Nagios
  • Jenkins

EXPERIENCE:

Corporate IT Service Desk

Confidential

Responsibilities:

  • Manage 8 people on a 24 hr rotating shift
  • Helped hire, train and set up the Confidential .com monitoring team
  • Learned many new tools to teach the team
  • Excelled and brought outages down from 24 per year to 5
IT Specialist/Web Developer

Confidential

Responsibilities:

  • Answer help desk calls for all Confidential Corporate users
  • Create remedy tickets, and keep calls to minimum
  • Created new scheme for PCSupport page.

IT Specialist/Web Developer

Confidential

Responsibilities:

  • Keep web servers up and going
  • Daily updates to products/Every 6 months add all new products
  • Kept Commerce side of 26 estores updated.

Confidential

Computer Technician

Responsibilities:

  • Helped customers with various computer issues.
  • Setting up and installing software on different machines.
IT Specialist/Web Developer

Confidential

Responsibilities:

  • Ran cable, set up networks.
  • Set up ghost accounts for new PC’s.
  • Problem solved Network/OS issues for labs and staff.

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