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Technical Support Intern Resume

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Reston, VA

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SUMMARY:

  • A challenging entry level or permanent position in Information Technology, Help Desk, or Computer Operations.
  • Qualified person with a disability, who persevered in completing a Bachelor's degree despite multiple obstacles.

QUALIFICATION HIGHLIGHTS/TECHNICAL EXPERTISE:

Systems: Linux / Unix, Windows XP / Vista / 7 / 8

Languages: JGrasp (Java programming utility), NetBeans, Java

Databases: XAMPP (PHP / MySQL programming front - end)

Skills: Software Development Lifecycle, Customer Service / Help Desk, Human-Computer Interaction (website creation process)

Software: Microsoft Visio, Microsoft Project, Photoshop CS5 / CS6, Adobe Acrobat, Visual Studio, Microsoft Office Suite (2007, 2010, 2013, 365), NMAP, Flash, Agilian, Zone Alarm Firewall, Nessus, Netstumbler, Dreamweaver, Android, Google Apps

WORK EXPERIENCE:

Technical Support Intern

Confidential, Reston, VA

Responsibilities:

  • Rewrote outdated technical documents within the company's wiki, adding clearer descriptions, screenshots, making it more user friendly
  • Competed in the Retail Camp, a team competition on how to help Confidential improve the customer experience within its retail stores by visiting a Confidential retail store and observing operations
  • Mentored with technicians to learn the company's network operations environment

Web Intern

Confidential, Baltimore, MD

Responsibilities:

  • Revamped nonprofit's website for aesthetic appearance and improved functionality

Computer Refurbisher Volunteer

Confidential, Alexandria, VA

Responsibilities:

  • Refurbished donated computers and reinstalled software for students to take home after they graduate from their classes
  • Acted as leader or floating technician, showing students how to use their computers, resolve any problems; explained the possible issues of not using the installed antimalware/virus software
  • Repaired student computers by evaluating the student’s complaint, researching the problem, and coming up with a solution; students would be advised of how to avoid issues that caused the problem
  • Picked up donated computers and brought to lab
  • Evaluate donated computers to determine functionality and placed them in a database tracking system
  • Kept Senior Capstone project from failing by taking over the programming, thus allowing us to make our final presentation at the end of the semester
  • Experienced in resolving computer issues such as spyware, viruses, and hardware failures
  • Assisted others in protecting their computers by installing Malwarebytes Antimalware, AVG, SuperAntispyware, and other malware detection programs
  • Built, installed, upgraded, and repaired computers (desktop and laptop) from individual hardware components for private and educational use
  • Installed wired/wireless local area networks for educational and home use using routers, switches, and hubs
  • Built an inexpensive captioning unit for an Confidential theatre performance using older computer parts connected to a TV monitor
  • Hosted deaf dinners in DC-area restaurants twice a month

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