Computer Operator II Resume Fort Sam Houston, TX - Hire IT People

OBJECTIVE:

To obtain a position that will allow me to apply my knowledge and provide a career challenge with potential future growth opportunities.

TECHNICAL SKILLS:

SAN/(V)LAN/WAN/NOC Administration
Productivity Improvement
Security Solutions
NOS Patches and Updates
Systems Installation, Configuration and Upgrading
Replication and Disaster Recover (DR)
Cloud Computing
XaaS (PaaS, IaaS, SaaS, MaaS)
Windows (7/8/8.1/10/Server R2)
Active Directory Administration
Virtual Environment (Citrix, Cisco. VMware)
Familiarity with Linux administration, with background in system support and solution - based IT services for Linux Systems (or administrations) including, monitoring, configuration, troubleshooting and maintenance of operating systems.

WORK EXPERIENCE:

Computer Operator II

Confidential, Fort Sam Houston, TX

Responsibilities:

Monitoring and controlling mainframe computer systems.
Troubleshooting software and hardware issues
Monitoring batch processing
Maintaining and improving system performance and online availability
Maintaining all system and application documentation, and assisting personnel with computer problems.

System Administrator

Confidential, San Antonio, TX

Responsibilities:

Engineer, implement and monitor security measures for the protection of computer systems, networks and information
Active Directory Administration (Creating and managing Domains)
Identify and define system security requirements
Prepare and document standard operating procedures and protocols
Configure and troubleshoot security infrastructure devices
Virtualization technologies, VMware and vSphere. Installing, configuring, creation, management, administration and maintenance of virtual servers and clients.
Develop technical solutions and new security tools to help mitigate security vulnerabilities
Automate repeatable tasks, ensure that the company is informed on possible security incidents
Write comprehensive reports including assessment-based findings, outcomes and propositions for further system security enhancement.
Offering Cloud Computing services, storage, backup, replication and disaster recovery (DR)

Help Desk Analyst

Confidential - San Antonio, TX

Responsibilities:

Assisting all employees with supported software and computing platforms
Remote support of virtual environments such as VMware and Citrix
Troubleshooting of IT related problems from in-house software to hardware
Receiving, logging and managing calls from internal staff via telephone, email and chat, with the use of proprietary software and ticketing system.
Creating a positive customer support experience and building strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude.