Senior Information Security Analyst Resume

SUMMARY:

Experienced and knowledgeable Information Technology professional seeking to contribute training and acquired skills within a Tier - 2 technical support and/or help desk role.
Work well independently or in a group setting providing all facets of computer support such as troubleshooting, installations, and maintenance.
In-depth knowledge and understanding of numerous software packages and operating systems.
Skilled in providing customer and end-user help desk support.
Easily identify and resolve technical issues and concerns.
Excellent communication and presentation capabilities.

COMPUTER SKILLS:

Operating Systems: Windows XP, Windows 10, Mac 0SX

Software / Applications: VMWare, McAfee Security Suites, Microsoft Office XP, Microsoft Office 2000, Microsoft Office 1997, MS Word, MS Access, MS Excel, MS FrontPage, MS Project, MS Visio, MS SiteServer, Internet Explorer, Chrome, Safari, Outlook, Outlook Express, PowerPoint, Adobe Photoshop, Adobe Illustrator, Corel Draw Pro , SQL Server, MySQL, Scheduler, Publisher, Turbo Tax, Quicken, QuickBooks

Languages and Scripts: C, C++, Visual Basic, Java, JavaScript, HTML, HTTP/1, HTTP/1.1, Pop Server, TCP/IP, SQL, C ascading Style Sheets (CSS)

Hardware: POS Systems, Compaq, Dell, Gateway, Intel Express 9100 Router, TCP/IP, IPX, Routers, Switches / DSL / ISDN / HP Printers , A cer, Dell, Gateway, HP9000

EXPERIENCE:

Senior Information Security Analyst

Confidential

Responsibilities:

Provide corporate end user access/permissions through Active Directory
Help desk support via telephone communications with stores and corporate end-users.
Provide assistance with software installations and updates on corporate end-user devices
Documented help desk tickets/resolutions through Salesforce CRM, and provided overall assistance in daily operations of Confidential INC stores
Member of Prodco Project Management team to organize store visit descrepency and technician data in spreadsheets
Problem-solved hardware issues with hard drives and POS systems for stores and corporate users
Participates in quarterly Soft skills training courses

Dispatcher Supervisor

Confidential

Responsibilities:

Assist technicians with routing and recalls
Configured routing schedules for techs with Gantt system
Contacted customers with appointment schedules and confirmations

Tier II Technical Support Representative

Confidential

Responsibilities:

Provide inbound tech support for cable, telephone and Confidential customers
Assisted with installation and troubleshooting of Panda malware on personal computers
Worked with NOC for escalated issues and dispatches
Input orders for new cable, phone, and internet services into Confidential system
Processed new service and trouble tickets and orders for new and existing customers through Confidential order management system

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