Desk side Technician Resume

SUMMARY:

Highly driven and innovative IT professional with management and customer service experience. I have received training in the ITIL, Agile project management, and Cisco Networking Academy. I am graduating with my bachelor’s degree this spring quarter in 2018. I am looking to get my certifications once my career path is set so that I can grow within your company.

WORK EXPERIENCE:

Confidential

Desk side Technician

Responsibilities:

Awarded Superstar Technician for the first quarter of 2017
Hardware and Software break/fix of Printers, laptops and PCs
Troubleshooting PC and Mobile
Network Troubleshooting for connectivity and network appliances
Software push through SCCM and SDWI
Client configuration repair through SCCM
Training users in the proper use of software and ticketing system.
Mobile device support for Apple, Microsoft and Android
Windows 7/8.1/10 testing and implementing
CISM (Remedy) Ticketing System
Testing/Remediation of Unique system issues
Placing purchase orders for Printers and related supplies
Assist vendor installation and troubleshooting of good and services
Smart Hands work for Network group, Telephony group, AV group, server groups and software developers to help implement and test new systems.
I was the sole technician responsible for two physical locations, over eight separate business environments and provided remote support nationwide to field users and other locations.
Assisted and informed other technicians regarding new and unique issues to expand our knowledge base.

Confidential

Help Desk, Configuration and Break/Fix Technician

Responsibilities:

Break/fix of laptops, PCs and Apple Products at multiple locations.
Imaging and updating laptops, iMacs, Mobile devices, Desktop PCs with SCCM.
Terminating network connections
Diagnosing hardware to order the necessary parts
Working with companies to repair units under warranty

Confidential

Help Desk

Responsibilities:

Troubleshooting/ Repairing HP desktops, Laptops and Workstations in classrooms
Troubleshooting network connection problems
Updating Windows Systems (Vista, Windows 7, Windows 8/8.1, Windows 10)
Microsoft Office (Office 2007 and Newer)
Cisco Hardware (Catalyst Switches, Layer 2 Switches, Routers)
Active Directory (creating new users, resetting passwords)
Norton Ghost (restoring Computers from an imaged hard disk)
Assisting with VLAN Project (Tracing Ports, Toning closets)
Network Troubleshooting
HP LaserJet Printer Troubleshooting (Driver support, Print Jams, Memory Upgrades)
Assist with installation of new software manually, thin client and network pushed software

Confidential

Office Manager / Confidential Manager / IT Manager

Responsibilities:

Research new products and venues.
Maintaining all PCs and network stability.
I was responsible for the store front product and placement
Responsible for retail and business to business sales.
Confidential training for all new employees
Product quality inspection
Writing and implementing Confidential policies
Logging and rotating stock

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