Application Support Analyst Resume New Jersey - Hire IT People

SUMMARY:

Highly skilled and respected Application Support Professional, with over ten years in the Industry, I have an in depth knowledge of technical insight, with a proven effective leadership skill to drive teams to the next level. Excellence in strategic development and collaboration with executive - level management and departmental directors in critical enhancement planning to achieve global company goals and business support. Successful data integrity maintenance liaising effectively with technical and business teams through multiple software development life cycle phases.

AREAS OF STRENGTH:

Business Process
Strategic Analysis
Timeline Management
Data Collection/Reporting
Customer/Vendor Relations
Root Source Analysis
Client Relationship Management
Project Management
End-User Training/Support
Data Analysis/Testing
Goal Oriented
Dedicated, Committed
Excellent Communicator

TECHNICAL SKILLS:

Sharepoint 2013
Windows 7 Enterprise
Microsoft Office 2010
Dynatrace Application Monitoring 6.2
Bomgar Remote Desktop Software
Hewlett-Packard Quality Center
Cisco Meeting Place

PROFESSIONAL EXPERIENCE:

Application Support Analyst

Confidential, New Jersey

Responsibilities:

Investigate and resolve support requests from Confidential employees as well as independent insurance brokers who use Confidential ’s preferred client software.
Release management of software releases, for multiple applications, through different stages and environments; including testing and deployment.
Liaison with product analysts and system administrators in order to resolve outstanding issues related to software enhancements and bug fixes.
Utilize Sharepoint to grant permissions to new and existing users requesting access to Confidential ’s intranet site.
Utilize Bomgar remote application to resolve software issues for both employees as well as brokers all over the country.
Utilize Dynatrace monitoring to track the satisfaction level and user count of domestic and international users who login to Confidential ’s preferred client software on a daily basis.
Utilize HP Quality Center and/or Service Now to investigate, forward and close tickets submitted by employees and brokers.
Assist in the granting of login credentials for employees and brokers who need access to Confidential ’s preferred client software.
Monitor and alert system administrators of all system notifications, errors and failures.
Provide verbal and written information to customers in response to support inquiries.

Application Support Analyst

Confidential, Madison, New Jersey

Responsibilities:

Coordinate full SDLC deployment, administration and support of LeadRouter, a Web-based real estate leads-management system.
Deploy system across key affiliates such as Century 21, ERA and Coldwell Banker brokerages.
Interface with end-users to provide technical support, and to gather and translate business requirements into technical specifications.
Liaise with real estate brokers to formulate lead-flow requirements that align with their company and software requirements.
Successfully tailored multiple software implementations to unique user needs and trained end-users in usage of customized systems.
Skillfully performed and generated reports on data analysis and conducted data imports/ extracts while consistently maintaining data integrity throughout development process.

Paratransit Specialist Assistant

Confidential, Newark, New Jersey

Responsibilities:

Utilized Trapeze vehicle-tracking software to record, compile and analyze passenger-route data.
Conducted investigations into and document on-time performance, accident and incident reports.
Held lead role in drafting, organizing, producing and distributing departmental documents, memoranda and reports.
Analyzed instructional and procedural documentation for contracted drivers. Compiled and organized driver records.
Maintained up-to-date records on passengers with physical and mental disabilities, disseminating information to drivers to ensure clients receive safe, courteous, timely transportation.
Partnered with financial-support team to generate liquidated-damage reports detailing assessments of vendor monetary fines.

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Application Support Analyst Resume

New, JerseY

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