IT Help Desk Tier I Analyst Resume

SUMMARY

IT consultant with experience in telecom and healthcare industries seeking development or database administration position that requires usage of various software technology skills.

TECHNICAL SKILLS:

Logs/Monitoring: HP Business Service Center, HP Diagnostics, Splunk, FileZilla, WS FTP Pro, PuTTY.

Ticket Management: HP Service Manager, BMC Remedy.

SQL: TOAD for IBM DB2, TOAD for Oracle (10g).

Dev: EditPlus, Notepad++, Eclipse JEE, Dreamweaver, Rational Application Develeoper, SOAP UI.

Misc: Remote Desktop Manager, Quality Center.

Microsoft Office: Power Point, Word, Outlook, Excel.

Languages: SQL, UNIX, XML, Java, HTML/CSS.

OS: Windows, Android, iOS, OS X, Linux.

EXPERIENCE:

IT Help Desk Tier I Analyst

Confidential

Responsibilities:

Troubleshooted application issues individually & in a team environment
Engaged in application healthchecks & monitoring
Organized meetings for application demos & troubleshooting
Administered databases via TOAD for IBM DB2
Provided reports for business users & account managers
Provided application education & documentation to various internal team members
Mentored new team members
Ran & troubleshooted batch jobs

Software Engineer

Confidential

Responsibilities:

Troubleshooted application issues individually & in a team environment
Engaged in application healthchecks
Troubleshooted tickets via TOAD for Oracle
Root cause error analysis
Provided application education & documentation to various internal team members

Software Engineer

Confidential

Responsibilities:

System research & education
Test case execution

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