SUMMARY:

I am a dependable and quintessential IT support professional. My superiors depend on me to take the initiative and drive complex projects and problems to completion or resolution. I have always been a team player and my success in application and systems support has been based on knowledge, battle hardened intuition, tenacity and respect for my fellow professional.

TECHNICAL SKILLS:

FrameworksAgile Methods: Job Scheduling

Webservers: OS Proficiency

Databases: Scripting skills Dev.

Languages: WebSphere, Tibco

Remedy: Autosys, Tidal, Unix/Linux Cron, Windows Job Scheduler IIS, Apache, Iplanet, Unix (Solaris, AIX, HP - UX), Linux (Red-Hat), Windows Server 2008/2012

Oracle; SQL Server: Shell Scripting (K, Bash, C), Perl, Python, and Powershell Java

Other Software: Ncache (distributed caching), Splunk (network application data/log viewer)

PROFESSIONAL EXPERIENCE:

Confidential

Production Support Consultant

Responsibilities:

• Was brought onboard to work with WebSphere, Java applications:
• Performed WAR and JAR deployments and application configurations;
• Troubleshooted outages by analyzing exception messages using javacore and heap dump files;
• Was responsible for running regular deployments on Redhat Linux environments.
• Was responsible for detecting and correcting resource alarms within Linux and Solaris environments:
• Analyzed disk utilization to identify CPU usage hogs;
• Performed pre and post analysis of logs and dump files of identified hogs:
• Diagnosed and remediated disc space hogs;
• Implemented shell scripts to perform rollover/truncation operations to prevent outages in live environments;
• Performed troubleshooting and deployments on databases running on SQL Server and Oracle.
• Ran database deployment scripts provided by a data modeling team;
• Troubleshooted issues with data modeling scripts by analyzing syntax;
• Performed basic queries during troubleshooting and validation phases of application support;
• Served as one of two Apache specialists on the Linux platform, focusing on troubleshooting daily processes;
• Was responsible for remediating potential security threats on Apache through patching and remediation of configuration parameters;
• Responsible for adhering to strict access control and SLA requirement protocol, enabled though BMC Remedy trouble ticket reporting tool;
• Followed strict guidelines on addressing low, medium and high priority incident requests;
• Implemented and initiated accurate change requests based on detailed company change control policies.
• Performed configuration/Ingestion/Dashboard/Alert setups using Splunk Enterprise software. Configured Splunk to Oracle database connectivity.
• Wrote shell scripts to automate routine tasks:
• Wrote shell scripts to remedy recurring disk space problems;
• Used shell scripts to implement single command restarts of applications;
• Automated various application procedures using Cron and Windows task scheduler.
• Was solely responsible for performing website support and diagnostics involving IIS versions 7 and 8, including vulnerability review and remediation.

Confidential

Production Support Consultant

Responsibilities:

• Responsible for organizing and building a new end-to-end performance testing environment (PTE) for a white label software project. The environment was completed successfully and ahead of schedule.
• This was a Linux/AIX hybrid environment to run Java based logic applications connecting to Oracle database, also running on Linux;
• Front end authentication was a Windows/Linux hybrid running IIS enabled front end and communicating with a WebSphere ND backend on Linux;
• Was responsible for planning and coordinating server buildouts and hands-on implementation of full application threads;
• After environment completion, transitioned to performance monitoring and tuning, as well as toward daily support and application deployment.
• Solely responsible for scheduling, tracking and coordinating environment wide Green Zones, or system maintenance periods, for system patching, network maintenance, software upgrades and database cleanup.
• Was solely responsible with system wide scheduling using CA Autosys;
• Implemented environment-wide Autosys client deployment and hookup to infrastructure server;
• Wrote shell scripts to automate restart, and routine application tasks;
• Implemented environment wide complex Autosys batch jobs to offload some tasks to off-hours and level 1 support;
• Implemented complex Autosys box routines and calendar based scheduling.
• UNIX/WebSphere specialist on a small team of production support professionals;
• Educated the team on performing Unix based deployments;
• Wrote procedures and shell scripts to simplify administration and deployment steps;
• Wrote Perl routines to simply configuration steps;
• Extensive hands-on experience in detecting performance related issues in Unix environments;
• Often utilized script hacks and command piping to speed up output and file parsing.
• Responsible for all bash/ksh scripting of automation jobs for automated execution of a variety of tasks.
• Performed extensive hands on diagnostics deep dives on Unix and Windows based applications.
• Extensive exposure and hands-on experience configuring WebSphere installations, IIS configurations, Ncache deployments.
• Substantial hands-on experience querying relational databases using SQL to interrogate data or operating status of databases.
• Developed monitoring, alerting and validation scripts.
• Was solely responsible for job scheduling and reporting using Cron, Autosys and Windows standard scheduler.
• Was part of a small production support team that performed level 2 and level 3 support tasks:
• Together with team, performed hands-on regular maintenance of environment wide applications within testing, UAT and production environments
• Performed patching, tune ups and validation of all IBM WebSphere environments running on UNIX.
• Regularly required to work in concert with multiple development teams in identifying solutions to application problems and performance issues.
• The operations environment comprised: AIX/Solarix Unix, Windows 2003/2008 servers running IIS/Ncache/SqlServer based web applications that connect to WebSphere based backend UNIX servers (Solaris/AIX) via an IIS/iPlanet bridge, which includes Tibco business engine. Repeated jobs were scheduled via Autosys, that triggered a local script.

Confidential

Associate

Responsibilities:

• Performed all aspects of desktop and helpdesk support including user access and entitlements.
• Administered Windows 2003 servers, Windows XP workstations, and Network printers.
• Set up and maintained onsite and offsite backups, including scheduling, cataloging and testing.
• Detected and resolved virus and malware infections and performed cleanup.
• Administered DHCP and overall health of internal WAN.
• Automated administrative tasks with batch scripts.
• Drafted utility and design patent applications; filed trademark applications with the USPTO.

Confidential

Senior Analyst for System Support

Responsibilities:

• Configured and monitored data threads for FIX based equities trading applications.
• Was the senior member of a small team charged with ensuring operational integrity of 250+ servers running on multiple platforms (UNIX, Linux, Tandem, and Windows), serving 400+ users.
• Reduced costs by 1.5 million dollars by finding ways to eliminate software process conflicts, which enabled the placement of more applications on fewer servers. Was awarded a 27% bonus for the breakthrough.
• Responsible for developing and implementing environment wide automation.
• Provided support for proprietary applications: Display Book, Super Dot, Broker Booth, Electronic Broker.
• Supported a 24*7 type environment, as a 2nd and 3rd tier hands-on support engineer.
• Provided regular phone support and desk side support for third party and proprietary applications.
• Created and implemented acceptance testing standards and routines.
• Regularly and systematically created and updated technical and procedural documentation.
• Was a key member in a group of three people responsible for implementing company wide software integration procedure that included incident and work order tracking.
• Was solely responsible for troubleshooting errors encountered during software release process.
• Responsible for taking on and completing complex solutions involving server and database building, network and firewall setups, as well as software implementation and integration.
• Responsible for real-time system and application monitoring to ensure proper bandwidth utilization.
• Adhered to ITIL change management principles when carrying out my duties.
• Implemented Tibco’s SmartSockets architecture to enable a publisher/subscriber data flow.