Help Desk Technician Resume , San Bernardino, CA - Hire IT People

SUMMARY:

14+ years of experience providing exceptional technical support in fast - paced, deadline-driven settings.
Proven ability to identify, troubleshoot, address, and resolve complex hardware and software issues.
Maintain optimal network/system functionality through continuous process improvement and enhancement.
Develop and implement IT policies and practices that maximize information security and data Integrity.
Efficiently a manage high-volume of trouble tickets to ensure swift resolution of client and end-user problems.

DEMONSTRATED STRENGTHS:

TECHNICAL SKILLS:

Software: Microsoft Office365, Lotus Notes 9.0, Samba, Active Directory, BMC Track-it, Remedy, Mobileiron

OS: Windows XP/7/Vista/9x, Windows Server 2000, 2003, FreeBSD, CentOS, Solaris, Cisco iOS, Kali

PROFESSIONAL EXPERIENCE:

Confidential, San Bernardino, CA

Help Desk Technician

Responsibilities:

Primarily responsible for maintaining employee workstations, troubleshooting software, and providing remote support.
Facilitated the imaging of employee workstations and handled the recycling process for outdated office equipment.
Responsible for maintaining mobile equipment for Mobile department.
Responsible for imaging in migration to Live Mobile Environment

Confidential, Corona, CA

Senior Help Desk Technician

Responsibilities:

Provide key help desk support, including assigning tickets, troubleshooting software, and managing correspondence.
Designated as the primary point-of-contact for answering tickets on behalf of the Virtual Support Department.
Leverage comprehensive knowledge of Altiris to deploy software throughout the network as needed.

Confidential, San Bernardino, CA

Help Desk Technician

Responsibilities:

Primarily responsible for maintaining employee workstations, troubleshooting software, and providing remote support.
Spearheaded the launch of an in-house printer repair department to minimize maintenance and upkeep costs.
Facilitated the imaging of employee workstations, and handled the recycling process for outdated office equipment.

Confidential, La Quinta, CA

Computer Technician

Responsibilities:

Rapidly promoted from contractor to full-time employee in five months based on proven track record of excellence.
Provided comprehensive training to end-users and employees regarding proper software and hardware utilization.
Continuously evaluated and analyzed networks and office computers to optimize system performance.
Strategically sourced and procured replacement components and equipment on an as-needed basis.
Ensured all processed payments strictly adhered to PCI DSS guidelines and regulations.

Confidential, Hemet, CA

Computer Technician

Responsibilities:

Personally, analyzed customer computers to troubleshoot various hardware and software issues.
Conducted business service calls in compliance with established customer service standards.
Installed, configured, and initiated dial-up internet service, and provided internet support via phone.