SUMMARY:

Information Technology Specialist who transitioned. After that, went on to do IT Support for the Confidential in Washington D.C. Offering accomplished experience, credentials and technical expertise in the areas of PC and Desktop Support across Windows Networks and Linux Systems. Assist SharePoint government users at Confidential and in the Confidential monitoring sites and user permissions. A well - versed system administrator in communicating highly technical information to both technical and non-technical personnel.

TECHNICAL SKILLS:

Databases & OS: Windows 8, Windows 10 Windows 2000, Windows XP, Windows 2003 & 2008 Server, Windows 7, Antivirus Corporation Edition, Exchange 2003 & 2008, Citrix, Schedule All, Inews, Interplay Central, Cisco Call Manager, Cisco Unity, Airwatch

Software & Hardware: Active Directory, Bloomberg Terminal RSA, TCP/IP DNS, DHCP, Office 365 MS Office 2010& 2014 suite, Adobe Acrobat, IE 11.0, Blackberry, BES, Remedy, Desktop Support Administrator, Power Shell, VoIP, Putty, Navision, Service Now, Service center, Remedy, Teleprompter. Acuweather, Global Relay, VMWare

PROFESSIONAL EXPERIENCE:

Confidential, New York, New York

Senior Trade Floor and Executive Support

• Provided fast and accurate support for Miuzho’s trade floor.
• Supported more than 2000 users in the New York, and remote offices: New Jersey, Chicago, San Franicsico, and Tokyo areas.
• Provided White Glove Service to CEO and Executive staff.
• Support Virtual and Blade environments
• Supported, maintained, and configured virtual machines, in Vsphere and Vmware Horizon View Admin
• Application troubling shooting and deployment of Market Data Applications i.e. Bloomberg, Markit, Trade Web, Eikon
• Configured and setup Bloomberg Terminals.
• Push applications, patches and remote support through SCCM.
• Application support knowledge of Wyse Device Manger, Proofpoint Protection Server, Mobile Iron, Aveska, RSA, Lakeside
• Responsible for Active Directory user and group management
• Provided telecom support for IPC Turrents and Cisco Phone via Cisco Call Manager, Unity, IPC Exchange
• Supported mobile devices Iphone and Blackberries with Airwatch, Mobile Iron and RSA.
• Tracked and logged all tickets with Service Now
• Responsible for VPN Support
• Configured Skype for Business profiles and installing the application
• Responsible for developing all user workstations and conference rooms configurations.
• Completed Image upgrade project for entire New York office.
• Migrated users to Office 365

Confidential, New York, New York

Senior IT Support Technician

• Supported more than 2000 users in the New York, Maryland, and Pennsylvania area.
• Provided support for Mac and Windows 8 & 10 systems.
• Supported and configured Citrix Xenapp by providing and installing application for users.
• Test and migrated Office 365 for each group within the company.
• Provided support for Office 365 products.
• Supported and configured users profiles for Skype for Business.
• Responsible for Active Directory user and group management.
• Created and implanted the network’s Group Policies
• Help develop the IT Disaster Recovery Plan
• Supported Bloomberg Terminal
• Responsible for the up keep of the Domain Controller
• Responsible with the installation of Cisco phones and providing extension with Cisco Call Manager
• Assigned voicemail for each user with Cisco Unity
• Responsible for email archives with Global Relay
• Provided backup support for huge deals at Confidential .
• Responsible for monthly IT audits to keep Confidential IT Infrastructure within guidelines of SEC.
• Responsible for the up keep of the server equipment and computer equipment.
• Responsible for upkeep and support of the Airwatch system
• Responsible for VPN support
• Responsible for the upkeep of company’s vmware
• Trouble shooted applications such as Airwatch and RSA
• Provided users with RSA token
• Provided support for all phone and projector equipment
• Responsible for developing all user workstations and conference rooms configurations.
• Monitored Help Spot ticketing system.
• Repaired printers, desktops, laptops, tablets and scanners
• Troubleshot and repaired network connectivity, network access problems.
• Performed installations, upgrades, maintenance and troubleshooting for hardware and software.
• Responsible for inventory of new laptops coming in from shipment
• Responsible for all print server / printer management and troubleshooting
• Microsoft Office 2010/ 2013 support; Windows 7/8 & Enterprise Vault support w/ application testing .

Confidential, New York, New York

Senior IT Technician

• Supported more than 3000 users in the New York, Washington D.C., and San Francisco area.
• Provided back up and recovery support while on air
• Responsible for the up keep of the Teleprompter equipment and Avid Equipment
• Responsible for upkeep and support of the Acuuweather system
• Responsible for VPN support
• Enforced AD’s Group Policies
• Trouble shooted applications such as Citrix, Schedule All, Inews, Interplay Central
• Provided users with RSA token
• Help repair and recover Confidential ’s internal network
• Monitored Sharepoint Service Desk Express ticketing system.
• Resolved over printer tickets in Self Support Service
• Repaired printers, desktops, laptops and scanners
• Troubleshot and repaired network connectivity, network access problems.
• Performed installations, upgrades, maintenance and troubleshooting for hardware and software.
• Responsible for inventory of new laptops coming in from shipment
• Maintain password security, data integrity and file system security.
• Responsible for all print server / printer management and troubleshooting
• Conducted data backups using Symantec Backup Exec.
• Microsoft Office 2003 / 2007 support; Windows XP/7 & Enterprise Vault support w/ application testing .

Confidential, New York, New York

Disaster Recovery IT Technician

• Supported more than 500+ end-users for “after-Sandy” support.
• Help repair and recover Emblem’s internal network
• Monitored Sharepoint Service Desk Express ticketing system.
• Resolved over 500 tickets in Self Support Service
• Troubleshot and repaired network connectivity, network access problems.
• Performed installations, upgrades, maintenance and troubleshooting for hardware and software.
• Maintain password security, data integrity and file system security.
• Remotely deployed desktop images and applications using CA Remote Console & SCCM.
• Trouble shooted Medical applications such as qcare, corpprod, medhok
• Responsible for all print server / printer management and troubleshooting
• Conducted data backups using Symantec Backup Exec.
• Microsoft Office 2003 / 2007 support; Windows XP/7 & Enterprise Vault support w/ application testing .

Confidential, New York, New York

IT Manager

• Responsible for the well-being of the entire US department’s computer systems. That includes office in New York, Houston, and Orlando. Also remote users across the nation. (2500 users)
• Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
• Provided technical support for users overseas in the UK, Spain, Germany, Czech Republic, Japan, Australia.
• Experience working with Windows 2003 & 2008 Exchange Server, Active Directory, File Servers, Blackberry and video conferencing.
• Designed and implemented AD networks
• Added user to groups and created Group Policies
• Managed and supervised Access Control Lists.
• Develop and interpret organizational goals, policies, and procedures
• Direct daily operations of department, analyzing workflow, establishing priorities, developing standards and setting deadlines.
• Train users and promote security awareness to ensure system security and to improve server and network efficiency.
• Deployed Voice over IP (VoIP) Solution for various customers, each with distinct requirements including but not limited to Cisco Communications Manager centralized cluster with remote sites running SRST functionality.
• Integrated the Cisco IP Phones (7942 series) with Cisco Unified Communications Manager over a Cisco access point.
• Maintained BES devices an BES server and supported policy change and activation.
• Knowledge of market data such as Navision
• Performed VPN troubleshooting procedure support.
• Ghost imaging, configuration, and documentation

Confidential, Washington D.C.

IT Manager of Director’s Hall

• Tier II and Tier III IT support with Information Technician Services Department (ITSD)
• Responsible for monitoring the Intrusion detection system (IDS)
• Highly experienced as a Windows and Linux System Administrator by providing deployment techniques, monitoring, and managing the System.
• Responsible for installing Windows and Linux computers and maintaining to upkeep of them. By responding to trouble tickets in a timely manner and providing hardware and software upgrades, including imaging and patching.
• Provided firewall management and server security.
• Provided technical support for Windows systems by maintaining and monitoring the servers
• Worked hand and hand with the Confidential Active Directory System.
• Used Power Shell as an AD scripting tool.
• Designed and implemented AD networks.
• Domain and Network Administration
• Added Users to Groups
• Added Group Policy according to the Confidential Policy
• Managed and supervised Access Control Lists.
• Assist users with SharePoint 2010 related issues, logging trouble tickets accurately per Confidential HQ IT.
• Maintain security and permissions, controlling access to SharePoint sites and subfolders.
• Part of a $30 million Confidential Next Generation Contractor company serving the Confidential and was responsible for on-site installations, repairs, upgrades, software support, and life cycle replacement management.
• Provided desktop support for over 10,000 users.
• Provided quality assurance to make sure roaming profiles and their software was correct.

Confidential

IT Specialist

• Provide local and remote desktop support for corporate headquarters and 14 satellite detachment locations.
• Provide local and remote desktop support for Windows Systems.
• Reduced the need for outsourcing technical repairs at a cost savings of $12,000.
• Reduced technical resolution turnaround time from two weeks to same day.
• Maintained computer systems and performed memory upgrades.
• Done duty as front line support technician for more than 750 end users.
• Resolved desktop, laptops, printers and phone issues.
• Worked with Active Directory in managing and maintaining user accounts.
• Created, documented and escalated issues and problems in accordance with ticketing standards and SLA’s.
• Worked alongside the IS Security Officer at NCMS as Security Officer Assistants.
• Part of the Auxiliary Security Forces (ASF) team on Andrews AFB.
• Responsible for the security and well being for everyone on AFB
• Stood 8-12 hour shifts scanning ID’s and patrolling Andrews AFB
• Using the Law of Force in a proper manner when needed.
• Carried a nine mil and a m-16 on watch hours.