L3 Computer Tech Resume , Atlanta, GA - Hire IT People

SKILLS:

WORK EXPERIENCE:

Confidential, Atlanta, GA

L3 Computer Tech

Responsibilities:

Performed various I.T. roles on a Windows 7 to Windows 10 military computer project involving user data migrations/data transfers, Windows 10 OS imaging, and the deployment, service, and support of new desktop and laptop computers for the Confidential .

Confidential, Marietta, GA

Product Support Specialist/Level 2 Desktop Support

Responsibilities:

Regularly maintained, upgraded and supported existing systems to ensure operational stability for user groups at Confidential .
Provided Level 2 help desk/customer support solutions for computer, software and operating system issues by answering end - user questions through both phone and Windows Remote Assistance.
Support included but not limited to: Cisco Anyconnect VPN and intranet connections, firewall configuration, Office 2010/2013/2016 , Skype for Business 2016, Active Directory and Active Roles Server, SAP, Windows 7/ Windows 10, and proprietary THD software.

Confidential, Atlanta, GA

Help Desk Specialist, IT

Responsibilities:

Provided technical assistance and help desk support for incoming queries and issues related to agency computer systems, software (e.g. Windows 7, Office 2013, IE browsers), phones, mobile devices, and hardware from users.
Supported and responded to 350+ user’s problems and 2000+ devices in a timely fashion, demonstrating courtesy and respect with customers to ensure complete problem resolution and satisfaction through appropriate follow-up.
Provided assistance in person, over the phone, by remote control, walk-ins, emails, and desk side support.

Confidential, Atlanta, GA

PC Support Technician

Responsibilities:

Provided basic troubleshooting assistance and Remedy help desk ticket resolution for PayPal computer users.
Mapped network drives, installed network printers, fixed corrupted user profiles on the domain, troubleshot MS Outlook 365 and resolved group policy related access to PayPal internal team sites and applications due to separation from eBay.
Diagnosed and troubleshot basic problems with individual or multiple Windows computer systems and devices
Performed duties as a PC Support Technician II on this project involving eBay and PayPal splitting up into two separate companies.

Confidential, Atlanta, GA

IT Installer Technician

Responsibilities:

Performed tasks to include but not limited to: taking an inventory of equipment shipped, de-installing old Lenovo laptops and reinstalling and configuring new HP 840g laptops/w docking stations, AIO (all-In-One Printers), LAN (local area network) printers from static IP to DHCP, and Scanners, performing data backups, updating the inventory web site and shipping back the old equipment at State Farm Insurance agent offices across the Southeast region.

Confidential, Atlanta, GA

IT Support Specialist/Deployment Technician

Responsibilities:

Performed various I.T. support roles, assisting Confidential Corp Intranet ( Confidential ) services on a Windows XP to Windows 7 military computer project involving user data migrations/data transfers, Outlook support, the deployment, service, and support of new desktop and laptop computers at Confidential and Confidential military bases across the continental United States.
Installed, maintained and upgraded workstation and peripheral hardware and software for the Confidential and Confidential .
Provided Tier 2 level support to end-users after deployment of new systems to ensure continuation of customer work productivity.

Confidential, Atlanta, GA

Support Technician

Responsibilities:

Served on a Windows XP to Windows 7 computer upgrade project, which involved providing top grade onsite technical I.T. support and customer support in installing and upgrading PCs/laptops, installing software applications, network printers, wire- tethering, and utilizing the Microsoft User State Migration Tool (USMT) to migrate user data from legacy to new asset systems at call centers, administrative offices, and major airport sites as part of a computer tech team, and singlehandedly at municipal and regional airports as a lead tech for the U.S. Transportation Security Administration ( Confidential ).
Project improved I.T. capabilities to over 600 Confidential sites and over 50,000 Confidential employees and ensured the Confidential I.T. infrastructure will be more reliable, secure, efficient, and capable of supporting the mission and current and future technologies.

Confidential, Fort Stewart, GA

Tech Lead

Responsibilities:

Served as a Site Lead managing and training a team of technicians for a computer deployment assignment, involving Windows 7 computer imaging via Confidential server, Active Directory domain joining, driver installs, software installs, the mapping of network drives, data migrations, peripheral/scanner installations, minor break/fix (replacement of video cards), and TCP/IP network printer installations for 500+ CPUs acquired for the Army Medical Department (AMEDD).
Maintained exception customer service when dealing with end users and resolved any technical issues that intervened with computer deployments.

Confidential, Atlanta, GA

Data Migration Specialist

Responsibilities:

Performed various I.T. roles, which involved providing on-site customer service, network card activations, the migration of data, documents and files, and software installations for 200+ newly acquired computer systems that required deployment to Confidential of the Comptroller of the Currency ( Confidential ) offices.
Performed network, software, and hardware troubleshooting, including help desk and technical support for 5,000+ newly acquired computer systems in deployment to Confidential and Confidential bases.ers