TECHNICAL SKILLS:

Operating Systems/Platforms: Windows 2000 - 2012 Server AIX, Unix, Linux, MS SQL Server 2005/2008

Software: MicroFocus Silk Performer, Confidential TMART, IBM Tivoli ITM, Peregrine Service Center, Clarify, Remedy BLT, DynaTrace, LoadRunner, Office 365, AppResponse, AppInternals, Transactional Analyzer, WireShark

Scripting: BDL (SilkPerformer) JAVAScript, PHP, VBScript

EXPERIENCE:

Confidential

Application Performance Engineer

Responsibilities:

• Provide design, implementation, and maintenance support for Confidential InterConnect application monitoring utilizing AppDyamics.
• Supporting applications in DEV, UAT, and Production by providing monitoring solutions and metric analysis of JVM and Transaction performance.
• Also utilized APICA, NOGIOS, and SLUNK in concert with APPD to provide a complete solution for the Interconnect application monitoring.

Confidential

Consultant

Responsibilities:

• Implementation of AppResponse, AppInternal and Steel Central Portal
• ProvideResponsible for the installation, maintenance, upgrades, and support of Confidential AppResponse appliances.
• Performed packet capture extraction and analysis using Application Transaction eXpert (ATX) analysis of application performance and network performance
• Provide support and expertise for Confidential clients for their APM solutions
• Ability to refine data, analyze performance results, diagnose performance, capacity problems
• Monitoring system resources such as CPU Usage, % of Memory Occupied, VM Stat, I/O Stat & most other Performance metrics.
• Collecting the frequency of JVM Heap and Garbage Collection during test execution or production activities
• Responsible for the implementation of application monitoring agents on .NET and Java based application servers. Providing analysis of transactional data from the applications to identify existing and potential bottle necks and provide statistical support for system capacity.

Confidential

Consultant

Responsibilities:

• Providing support to clients
• Office 365 - Support, configuration
• IT support - Networking, Hardware, Software
• Support for Cloud based solution utilizing MS Azure

Confidential

Performance Engineer

Responsibilities:

• Performance Testing and Monitoring
• DynaTrace - Compuware APM
• AppDynamics - APM
• SteelCentral - Confidential APM
• HP LoadRunner
• Utilized metrics gathered from AppDyamics during performance testing of JVM - JBOSS ordering system of a large retail client.
• Monitored multi-tier for both functionality and performance

Confidential

Application Performance Engineer

Responsibilities:

• Responsible for all End to End Load and Performance Testing - design and implementation of performance test plans for small to enterprise size applications. This included both performance scripting and infrastructure monitor
• Create and customize performance test scripts with Silk Performer utilizing BDL script language.
• Analyze business work flow processes; translate these transactions to performance and monitoring scripts in Confidential.
• Designed testing and monitoring frameworks for applications running on AIX/JAVA based servers.
• Develop and monitor performance tests against various hardware and software platforms using MicroFocus Silk Performer.
• Implement or create performance test plans to determine operation readiness.
• Perform variety of load tests as needed.
• Analyze results and provide feedback on performance bottlenecks, response time and throughput.
• Assist the application development and support teams with determining best strategies for completing successful performance tests and monitoring.
• Implement and maintain business application monitoring environment running over 650 monitors from intranet and internet locations. Includes alerts, dashboard and custom monitoring, and training for the Confidential TMART website.
• Responsible for administration and implementation
• Windows platform on MS SQL database
• Maintain conditions and rules for alerting for stakeholders
• Communicate and provide stakeholders an understanding and insight into application performance over time
• Implement and maintain server and application monitoring of more than 500 AIX and Windows servers using IBM Tivoli ITM 6.2.3
• Responsible for the day to day operations of Confidential application performance management for their State Healthcare and local government applications.

Customer Care Senior Specialist

Confidential

Responsibilities:

• Responsibilities include the day-to-day operations of the Atlanta Customer Care Center.
• Monitor call volume and email to ensure Service Level Agreements are met.
• Provide feedback, assistance and training to staff members to maintain quality of service.
• Maintain daily, weekly, and monthly reports for the call center from Avaya and Peregrine Service Center.

Confidential

Helpdesk Agent

Responsibilities:

• Call center agent supporting Windows 2000/NT/98, Office 2000, Outlook 2000, Confidential TSO Mainframe.
• Responsible for answering helpdesk calls and dispatching problems and request to the appropriate background support team.

Confidential

Media Developer and Technical Support

Responsibilities:

• Hardware support technician responsible for taking store calls on roll-out of HP/Compaq Confidential in all 1400 Confidential stores. Installed E-learning Confidential ’s - Media production using Macromedia Flash MX, Sound Forge XP, and Adobe Photo Shop for the content of E-learning classes.