SUMMARY:

To obtain a career within a company that will allow me to utilize my knowledge and skills in Application Analysis and Support within the IT Financial Banking market

TECHNICAL SKILLS:

• Financial Application Support Analyst and problem resolving via Service Now
• Production Support of Banking/ Web Based Applications
• Continuous support during DR testing, QMW, and End of Year activities.
• Expeditious ticket response times
• Exceptional ability to convey highly technical issues in non - technical terms
• Windows Server environment
• LINUX/UNIX
• ­Oracle SQL/PLSQL Developer
• Control-M Batch Monitoring
• Tectia
• Production Support

EXPERIENCE:

Confidential, Morrisville, NC

Application/Support Analyst

Responsibilities:

• Provide Level 2 Production Application Analyst support for Business analyst utilizing multiple financial tools for report generation, data integration, and risk management for submittal to US Federal regulators.
• Uphold daily SLA commitment to Business users of US Federal Regulatory report deliverables using the Control-M tool for monitoring of batch jobs.
• Lead L2 Production daily Risk call; supporting multiple applications gathering details from counterparts of APAC/Singapore team
• Assist Business analyst to gain access login & permissions via nSphere to vital applications supporting financial data.
• Provide day to day admin and config of application environment; file imports (FTP), file manipulation, production monitoring and user support.
• Drive down manual tasks 40% by logging common application issues to request change from development to enhance data quality
• Utilization of Oracle PL/SQL developer & DBeaver to query, write, extract data for Business Analysts to probe for quality.
• Communicate with multiple Support teams for execution, monitoring, delays and failures of daily batch.

Confidential, Morrisville, NC

Toll System Engineer

Responsibilities:

• Provide preventive and configuration maintenance on all electronic tolling hardware i.e JAI camera network, Transcore E6 readers, NetBooster RPM, Laser Measurement System. Etc.
• Support Plaza Zone Controller Server, Transaction Image Database, and IDRIS Loop Network.
• Utilize UNIX shell script telnet/ssh for diagnostics, outstanding alarms, lane analytics, daily checks, and image archive review.
• Network switch configuration, checks of ports status and fiber connectivity
• Dell storage MD 1420 Hard disk monitoring and replacement.

Confidential, Cary, NC

Senior IT Support

Responsibilities:

• Compliance of SLA’s and Security effectiveness.
• Provide Maintenance on Alcatel-Lucent RF products including 5ESS, EV-DO, OMC-RAN, MMC, and CELL Base stations.
• Provide 24 x7 Tier-2 Technical Wireless 3G CDMA Maintenance support for Confidential customer (Verizon) on the RNC Frame, TP (Traffic Processor), and AP(Application Processor)
• Utilization of BMC Remedy to support customer Assistance Request.
• Provide Root Cause Analysis operating within UNIX SSH shell employing troubleshooting steps and Information assurance.
• Overseeing of multiple networks consistency for latency and hardware speed.
• During Maintenance window; support customer replacement & restoral of AP Nodes and antennas.

Confidential, Alpharetta, GA

Network Administrator

Responsibilities:

• Maintain and support more than thirty companies and clients being managed by our team.
• Participate in on- call 24x7 weekly rotations. Using Zen Desk for ticket support and excel to prioritize open cases. Install upgrade and deploy Hewlett Packard hardware to all clients.
• Configure, assemble and install laptops, microcomputers, workstations and/or peripheral equipment.
• Perform first line of support for service interruptions such as printer routings, power outages, wiring problems, and malfunctioning servers and escalate unresolved problems to expedite resolution.
• Supporting the roll-out of new applications and database jobs while handling error tickets; managed and trained new employees within the project without losing monitoring windows and still meeting time limit request on job handlings and callouts.
• Assure routine security practices for monitored systems.

Confidential

Domain Administrator

Responsibilities:

• Assist in excess of 5000 users and clients in resolution of account creation, passwords, and permissions.
• Ensure rapid resolution and mitigation of issues regarding switches, servers, and wireless access points.
• Rectify instances of system outages and loss of power.
• Respond to user service requests and expediently resolve trouble tickets to optimize system uptime and client satisfaction.
• Deploy new workstations and printers, installing operating systems, images, applications, and drivers.
• Install and tip Cat 6/5/5e cable.
• Configure and monitor Network Switch via OmniVista.
• Implemented ( Confidential ) Global Combat Support System, an Oracle E-business Suite. The system led to 98.3% readiness for the Unit’s Supply department.
• Arranged and coordinated 38 Material Issue Points to distribute military gear for deploying Marines and Sailors.
• Managed and maintained the purchases of more than 800 Government consumable requisitions through the Government Purchase Card Program.
• Provided Leadership, Instruction, and Supervision of 24 junior Marines which led to 23 promotions in a 9 month period.