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Production Support Associate - Informatica Data Integration Services Resume

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SUMMARY

Over six years of IT and application support experience. Self - motivated professional that contributes to core business systems by implementing technical solutions and procedures. Proficient with Unix/Linux, Unix shell scripting, Oracle SQL, MS office, Informatica Power Center and various enterprise management tools.

PROFESSIONAL EXPERIENCE

Confidential

Production Support Associate - Informatica Data Integration Services

  • Managed level 2 production support services as a subject matter expert in the Informatica- data integration service space.
  • Provided leadership, accountability, and ownership for incident escalations with key stakeholders on the business side.
  • Built effective relationships with vendor teams and aligned functional responsibilities for outsourced services.
  • Trained support staff on Confidential infrastructure and processes including incident, problem, and change management.
  • Oversaw change requests as a technical operations gatekeeper for all of technical production services.
  • Facilitated compliance and regulatory tasks within the team including disaster recovery, audit, and infrastructure changes.
  • Responsible for ensuring smooth client and infrastructure onboarding for new applications.
  • Maintained up to date knowledge base documentation of the application’s technical structure and business logic in a dynamic environment.

Confidential

Production Support Associate - Global Markets Research

  • Provided level 2 production support services across multiple business streams with a focus in global markets research.
  • Prepared Oracle SQL queries based on business requests for analyst data, investment recommendations, and subscription information.
  • Worked closely with other technology teams to manage and resolve production issues as well as investigate root cause analysis and remediation.
  • Coordinated internally between infrastructure/development teams and clients during critical outage periods through technical bridges and notifications.
  • Communicated issue status’ and infrastructure events while ensuring alerts were assessed, prioritized, and monitored.

Confidential

Production Support/Platform Operations Analyst

  • Supported multi-tier architecture applications on Confidential hosted wealth management and cost-basis reporting products in a team environment.
  • Collaborated with internal resources such as development, infrastructure, quality assurance, product and project on a case-by-case basis to assist with identifying, remediating, and prioritizing bug related items.
  • Produced solutions for middleware and front-end code changes on a production level.
  • Held system administrative responsibilities on diverse enterprise management tools such as BMC Control-M, JIRA, Confluence, and Nagios.

TECHNICAL SKILLS

  • Unix Shell Scripting, Linux, Oracle SQL, MS Excel VBA, MS Office, Windows OS, Mac OS, Computer Hardware, Geneos, Informatica- Data integration services

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