Helpdesk Analyst Resume

OBJECTIVE:

A position as a Systems Administrator that lets me utilizes my administration experience.

SUMMARY:

Linux/Unix systems administration is my primary interest. I have extensive experience with
Multiple UNIX based operating systems including RedHat Linux and Solaris
System security
Database Administration with MySQL
Administrating Virtual Environments like VMWare, VirtualBox and OpenStack
Work well as a team member or individual contributor

TECHNICAL EXPERTISE:

15+ years in Linux (Red Hat, CentOS, Ubuntu, OpenSUSE, Gentoo)
Advanced knowledge of Linux security
LAN/WAN security, VPN, Firewalls (IP Tables)
Encryption ( SSL ), Digital Certificate, SSH (SSH and Open SSH)
Host - based security: OS hardening, disabling or encrypting unsafe network services
MySQL administration, MySQL Replication mysqldump for the backup
Informix
Splunk
ViewDirect & DocumentDirect
HP Output Server
Storage Management through NFS, LVM, CIFS and Software Raid and Dell Hardware Raid, Multipathing for SAN LUNs, NAS, iSCSI
Apache HTTP/HTTPS servers (versions 1.3.x/2.0)
DNS (BIND 9)
Vi, and VIM, NFS, NIS/YP, NTP, POP, IMAP, IMAPS, SMTP (Postfix, Sendmail)
Samba
VirtualBox, Openstack
Git for developers
Knowledge of Puppet for Automation on large number of servers
Beginner level, mostly systems automation and maintenance tasks
Awk
All forms of x86 & x86 64 hardware (from laptops to quad Xeon CPU servers)
Dell PowerEdge servers
Experience of large server installations.

PROFESSIONAL EXPERIENCE:

Confidential

Helpdesk Analyst

Responsibilities:

Provided operational support of Linux systems running operations-critical applications by working trouble-tickets and performing (proactive) maintenance as needed.
Provided phone and chat support for users.
Assisted users with VPN connectivity issues.
Designed and deployed dashboards and searches for Splunk users.

Confidential

Systems Administrator

Responsibilities:

Maintained a large Confidential ViewDirect document store of millions of reports, comprising billions of pages.
Provided operational support of business-critical report processing by working trouble-tickets and performing (proactive) maintenance as needed.
Engineered future-state documentation for Solaris-to-linux re-platforming project.
Provided phone and chat support for users.
Designed solutions to improve business-critical application availability.
Created new and revised ViewDirect policies.

Confidential

Linux Admin

Responsibilities:

Customer Support through ticketing system and over the phone
LAMP Support
RedHat, CentOS, Ubuntu, Debian
Troubleshooting, Patching and upgrading packages in Linux
PHP upgrade and performance tuning
RedHat Cluster Support and configuration
Storage management for customer like SAN(Multipath), NAS, NFS, CIFS, Glusterfs and LVM
Configuration of Hardware RAID (DELL) and software Raid and adding, increasing, removing disks in RAID
Confidential Cloud Support and Hybrid Cloud and dedicated servers
Support for VmWare machines
MySQL administration, MySQL replication

Confidential

Linux Administrator

Responsibilities:

Confidential

Linux Administrator

Responsibilities: