Application Support Engineer Resume

SUMMARY:

IT associate with over 4 years of experience in a deadline - driven, cross functional team environment. Highly motivated and enthusiastic about obtaining a multi functional technical position in which I can utilize my skills, knowledge, and expertise.

PROFESSIONAL SKILLS:

Proven ability to efficiently handle multiple responsibilities.
Excellent organizational and planning skills.
Proven track record of maintaining composure and professionalism in a fast-paced environment.
Good people skills, whether dealing with individuals on the phone or in person.
Able to problem-solve and make sound decisions in a high energy environment.
Clear and effective verbal and written communication skills.
Ability to work independently and as a team member.
Works closely with multiple business associates to support various internal and external business accounts.
Experience in using agile/scrum methodologies.

COMPUTER SKILLS:

Proficient in Microsoft Office
Ability to perform SQL Query administration
Proficient in Adobe Experience Manager (AEM)
Proficient in WebSphere Application Server (WAS)
Proficient in Windows Operating Systems, and various server applications such as IIS and Linux.

EXPERIENCE & NOTABLE CONTRIBUTIONS:

Application Support Engineer

Confidential

Responsibilities:

Troubleshoot technical incidents occurring on various environments such as production, QA, development, and test.
Provide 24x7 on-call and after hours support for production environments.
Create technical requirement documentation and work closely with architects and developers to communicate technical requirements.
Configure application specific features through administrative screens to meet business requirements using Windows, Linux and WebSphere types of framework.
Deploys various files to various environments such as production, QA, development, and test.
Experience working with development teams using a variety of agile practices and creating user stories to complete production deployments for marketing and third party applications.
Contributes in building production like environments with multiple third party applications using Windows operating systems.
Maintains Windows servers and Windows application services for application installations, while managing and monitoring system logs.

Middleware Support Analyst

Confidential

Responsibilities:

Troubleshoot technical incidents occurring on various environments such as production, QA, development, and test.
Provided 24x7 on-call and after hour support for production environments.
Performed environment recycles on production and non production environments.
Implemented incident management by actively completing ten tickets within an hour.
Provided technical expertise and performed tasks for all related projects where application releases across QA and production environments are necessary.
Worked with business, I.T. associates and outside vendors to deploy, document and maintain application/middleware environments additions and changes.
Managed communication with clients on issues impacting the services that were being supported.

Certified Photo Specialist

Confidential

Responsibilities:

Served as the operator of the one-hour photo lab equipment.
Provided point of sales and customer service.
Constructed and maintained photo lab displays.

Business Management Intern

Confidential

Responsibilities:

Collaborated with the store merchandiser to create innovative displays and store advertisements that attracted new customers and helped retain loyal customers.
Responsible for in store advertising to better promote business sales.
Developed marketing strategies that resulted in increased sales.
Responsible for new product introduction and sales performance.

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