SUMMARY:

• Technically sophisticated IT professional with 20 years of experience in various roles:
• Incident/Problem/Outage Specialist/Manager: 6+ years
• Development/Production Support/Infrastructure Manager: 4+ years
• Developer/Tester: 6+ years
• Production Support Analyst: 3+ years
• Strong work ethic, customer - focused, deadline-conscious, attention to details, proactive, analytical, problem solver and process-oriented skills. Proven track record of detailed data analysis and metrics charts. Sense of urgency when dealing with outages (all hands on deck). Lead by example.

TECHNOLOGY / COMPUTER SKILLS:

• Java, Servlets, Applets, JDBC
• SQL, Oracle, Informix, MongoDB
• Word, Excel, PowerPoint, Visio
• Unix, shell scripts
• Apache Web Server
• Remedy, AOTS, CMDB
• HTML5, CSS3, CGI scripts
• Eclipse, Visual Studio Code
• C++, Fortran, UML

AREAS OF EXPERTISE:

• Incident/Problem Management
• Application Development
• Programming Languages
• Production Support
• Team Development
• Research & Analysis
• Troubleshooting
• Metrics, Compliance
• Presentations

PROFESSIONAL EXPERIENCE:

Confidential, Eatontown, NJ

Senior I Support Specialist

Responsibilities:

• Configured/deployed Windows PCs in a domain/non-domain environment.
• Managed email and Leadtrac accounts.
• Configured printers, scanners, eFax, routers, office software, Fonality VoIP phones.
• Managed network, user accounts, hardware/software purchases, and software deployment to keep business running without interruptions.

Confidential

Physics Professor

Responsibilities:

• Lectured Physics III to Civil and Production Engineering students.

Confidential, Middletown, NJ

Consulting I/ Confidential Specialist

Responsibilities:

• Ensured Remote Development Centers and US comply with applicable Confidential and Confidential & Confidential security requirements.
• Worked with onshore and offshore development teams to gather security audit artifacts.
• Created Risk/Remediation Plans, reviewed internally and with client executive.

Program Manager

Confidential

Responsibilities:

• Managed the Data Privacy Remediation Program, in support of existing contract and any new work. Worked with the client to create a Data Privacy Remediation Strategy.
• Surveyed IT Managers about test environment to detect privacy issues in testing.

Outage Specialist/Manager

Confidential

Responsibilities:

• Provided outage support for 700+ applications in the account.
• Attended hundreds of outage bridges 24x7, guided outage restoration, and met overall Time to Restore (TTR) target set by client. Attended hundreds of Post Outage Review meetings, led organization on Root Cause Analysis, and ensured Service Action Plans were completed.
• Advised Project Office on outage SLAs, worked with internal teams and client to arrive Confidential correct Root Cause, with a cost avoidance of hundreds of thousands of dollars per year.
• Created Outage Procedures document and shared with production organization.
• Prepared Improvement Plans (PowerPoint) to address reoccurrences of hardware-related outages and to reduce Human Error and Procedural outages. Prepared weekly outage presentation (Excel and PowerPoint), and reviewed with Leadership team.
• Created weekly report of change and trouble tickets requiring temporary privileged access.
• Provided technical project management of special initiatives, like UGN to CBB migration, DNS changes, and application retirement process (which saved thousands of person-hours).

Skills used: Remedy, ACTT, AOTS, CMDB, TelAlert, BusinessObjects XI, Microsoft Word/Excel/PowerPoint/Project/Visio, Lotus Notes.

Systems Administration and Network Manager

Confidential

Responsibilities:

• Managed 16 Systems & Network Administrators supporting 28 applications and hundreds of servers, responsible for administration, security, asset inventory, and software installation.
• Reduced number of servers by over 20% thus saving in maintenance and software costs.
• Led organization with 700+ applications in providing security vulnerability support (assessment and centralized fixes) and ensured remediation goal committed to client was met.

Application Development/Test Manager

Confidential

Responsibilities:

• Managed 36 employees and contractors, in the US and India, responsible for development, testing and production support of 10 applications (critical and non-critical).
• Led team to offshore application development to India, meeting all service levels, 5% productivity target, and achieving SEI goal set by organization.
• Negotiated project Confidential &C with clients and server/software maintenance contracts with vendors.

Confidential, Middletown, NJ

Software Developer/Tester/Production Support

Responsibilities:

• Trained department in java and servlet technology. Designed and developed servlet-based classes to simplify programming and achieve reusability across multiple applications, and shared with department.
• Developed, tested and provided L2/L3 production support for 14 releases of 5 telecom applications.
• Wrote shell scripts to apply Y2K patches to SunOS 4.1.3, saving thousands of person-hours.

Skills used: Java (applets, servlets, JDBC, RMI, JFC), HTML, Apache, CGI, JRun, SQL, Oracle, Informix, design patterns, csh, bsh, ksh, sed, awk, Perl, nmake, Sablime, Unix, OOAD (Use Cases, UML).

Confidential, Batavia, IL

Post-Doctoral Researcher/Programming Analyst

Responsibilities:

• Designed, implemented in C++, and tested high-performance persistent object stores of high-energy physics events using a lightweight persistent object manager (PTool).
• Converted and optimized legacy physics software written in Fortran/C++/Motif to run under a Parallel File System (Vesta) of a scalable parallel computer ( Confidential SP1 hardware).