OBJECTIVE

• IT Service Delivery Manager / IT Generalist / Associate Director of Technology
• To secure a full time position as a Delivery Manager or a group of contract positions in IT Project Management.
• I am looking for a full time position with a company with growth potential, I will also consider positions in Southern Connecticut and in New York City. I am also open to relocation to specific regions in the U.S.

MY PROFILE

• I have more than 15 years Working Knowledge of PC repair, setup, troubleshooting, and installation as will as PC and Server assembly and testing.
• I have a short learning curve for most concepts and I can grasp technology and business processes quickly.
• I have some experience in Network Management, configuration and Deployment of a few Cisco and Juniper, and Watchguard security products.
• I have experience with configuring and provisioning VM Ware servers and I am currently working on becoming a VCP (DTM/DCV) focusing on the design and deployment of Virtual Machines. As I continue my training I see a business case for Virtual computing and the benefit it can have in enterprise environments.
• I have spent the last 4 years in a service management role for a Hardware services in the Confidential .
• I have installed and configured Network Printers, Network Print Servers, and Microsoft Exchange Servers.
• I am also working toward MCSE (CPSI) to improve my current skill set in managing infrastructure and projects related to deployment of Microsoft Technologies.
• I am familiar with the following operating systems, Mac OS, Redhat, Centos, Ubuntu Linux, Windows 9x - Windows 10, Windows Server 2000-2008.
• I am familiar with productivity suites made by Adobe and other business software vendors across the Desktop Publishing and Productivity application spectrum.
• I am familiar with the following aspects of providing internet service: co-location, Shared and dedicated server hosting, circuit provisioning and capacity planning.
• With the exposure I have had over the past 10 years to customers within the enterprise markets I have developed my customer service skills as well as excelled in providing time and cost saving solutions that have a direct positive impact on business operations.
• In addition to the skills listed above I am also currently pursuing the following certificates: Cisco CCNA, and RHCE certifications at this time.
• I am a client focused SME and in all things I will place the client first en every engagement.
• I approach each incident objectively keeping a keen eye on risks and associated costs.
• I have supported senior business stakeholders form both a desktop support, project management, and service management standpoint.

EMPLOYMENT HISTORY

Confidential

Managing Member / Principal

Responsibilities:

• Experience in system operations and troubleshooting for various types of hardware and software issues.
• Sold solutions based on Windows 2003, 2008, 2012 Server editions.
• Responsible for deploying and administrating dedicated servers based on RHEL.
• Provide BCM planning and capability assessments for clients within the SMB as well as enterprise space.
• Functioned as an integrator for desktop, server, and notebook computers.
• VMware VTSP on Vsphere 4.
• Designed, installed, and supported a mixture of LAN and WAN Networks
• Became Familiar with deployment and migration to Linux only environments as well as site Migrations on all windows migrations working projects as far back as windows 2000 to as recent as windows 10.
• Joined with IBM to enhance delivery of services to clients providing server support directly and indirectly on servers sold.
• Functioned as a primary escalation point for enterprise clients within a regional capacity.
• Functioned as Lead Migration Plan developer for SMB clients.
• Installed, configured, and supported Hardware firewalls from SonicWall, Watchguard and Juniper.
• Provided SMB clients with end to end solutions encompassing proven vendor hardware and MPLS solutions from multiple carriers.
• Created and managed Agency agreements with Cogent, Level 3 Communications, Sprint, and other Telecommunication carriers.
• Deployed Servers to clients utilizing datacenters in 3 states with multi-site replication options available.
• Partnered with Liebert/Emerson network to provide clients with additional power and cooling options for their local and national datacenter planning.

Confidential

Computer Consultant/Desktop Support Engineer

Responsibilities:

• Involved in a migration project which included the staging of new desktops and providing end-user Support.
• Preformed general maintenance and support for end-users daily issues. This included nominal troubleshooting of applications and hp scanners.
• Imaged workstations using ghost setup in multicast mode.
• Assisted in image tuning and troubleshooting problems related to the rollout.

Confidential

Computer Consultant/ Desktop Support Engineer

Responsibilities:

• Resource for a regional Citrix Client deployment as part of a national Citrix Rollout.
• Provided Windows XP Migration support from Windows 2000 Professional for 119 Users.
• In addition to providing Migration support I was responsible for supporting desktop users after migration
• Provided Break Fix Support to users as part of support contract.

Confidential

Desktop Support Engineer/ WSR Technician

Responsibilities:

• Provided test support during post user location migration
• Provided Red Vest Support to end Users Supporting Email Connectivity, Printer mapping.
• Provided Helpdesk support for Stamford Trade Floor.
• Provided Desktop support working with hardware support groups and installing applications remotely.
• Provided end user support using remote desktop and remote assistance.
• Provided support to End Users with Avistar video conferencing hardware.
• Provided limited desktop support to end users before and after deployment of new desktop equipment.
• Have been involved in the general deployment and staging of equipment for End Users for the entire Stamford Trade Floor when active.
• Deployment of over several hundred workstation and displays in various configurations on the Stamford trading floor for traders and senior business management users.

Confidential

Desktop Support Analyst

Responsibilities:

• I was responsible for many tasks including installation of Jet Direct Print Servers, updating workstations to latest Windows XP patch level.
• Installed and replaced laser printers.
• Manned the helpdesk during heavy call volume.
• Provided remote support to end users using RDP
• Provided general software maintenance.
• Assisted team members in their tasks on existing and new projects.

Confidential

Desktop Support Analyst

Responsibilities:

• Provided end user support for both medical and central campus staff personnel.
• Assisted in exchange 2003 rollout and email conversion project.
• Upgraded and replaced and installed user hardware and software components.
• Provided On-Site services and support for the Shared Science Service Branch
• Imaged user workstations using Snapshot and Ghost locally and across network.
• Aided in the SOP process by providing insight into real world application of policy.
• Swapped workstations retaining user customizations and verification of settings post swap.
• Deployed new workstations to remote campus locations

Confidential

Ops & Control (EUP) Manager

Responsibilities:

• Worked on several projects leveraging new and existing technology investments to meet business demands.
• Primary stakeholder in the review and approval of desktop equipment as well as the installation of software, development of templates, application testing and other deployment related activity.
• End User Support BCM preparedness IT liaison for several business lines. Areas of responsibility included ensuring deployed equipment is mission capable for recovery.
• Developed a key admin rights review criteria to track and reduce the number of admin rights being granted within the Ops & Control environment.
• Provided projections on business technology equipment spending on desktop equipment to the Confidential stakeholder and ensure that all requests for purchase that exceeds budgetary limitations are fully validated with business stakeholders.
• Worked with multiple teams to deliver application, connectivity, storage or support solutions to end users in Operations, Risk, Equities, Legal & Compliance, Finance, and Human Resources.
• Investigated licensing issues and conducted application audits when needed. Discuss licensing with business owners for new software being on-boarded.
• Provided equipment forecasting spending and participated in budget reviews of End user product spending.
• Primary escalation interface for senior back office business leaders into Group Technology.
• Primary user support responsibility for several thousand users in the Confidential .

Confidential

IT Service Delivery Manager

Responsibilities:

• Service manager for the Confidential Hardware Operations group supporting several UBS core sites.
• Hybrid Support offering Desktop Support and Project management where required.
• IT liaison for several business lines for business led projects.
• Managed the rollout and replacement of greater than 5000 workstation’s on behalf of business stakeholders augmenting the hardware refresh PMO organization.
• Primary escalation point for regional business leaders to ensure that IT issues are resolved.
• End User Storage SME point of contact to ensure requests for storage are fully validated and ensure that storage utilization is maximized to aid in cost containment.
• Planned and executed the delivery of new hardware and software across all supported business lines.
• Investigated licensing issues and conducted application audits when needed.
• Worked directly with business stakeholders where required, developing contingencies and holding support teams accountable where errors are made.
• Worked closely with Risk management teams to identify and mitigate operational risks across the end user product estate.
• Worked with third party vendors and regulators to ensure that UBS provisions IT related equipment within the specifications required for daily business while on premises.

Confidential

Team Lead

Responsibilities:

• Co-manager of the Confidential region. Supporting operations across several sites.
• Executive Support offering Desktop Support to VIP’s within Confidential Management.
• Primary escalation point site related IT issues.
• Printer management configuration of Xerox Printers
• Worked with IT Management to identify process gaps and develop remediation plans where required
• Worked closely with local facilities teams in implementing
• Worked with third party vendors to restore service consistency to Confidential .
• Worked with greater to team to patch and remediate workstations for several recent cyber security threats.
• Prepared hardware demand analysis and worked closely with regional peers to ensure forecasting was done in a consistent manner.