SUMMARY:

• Knowledgeable and dynamic IT professional with 20+ years of broad - ranging experience in data backup, storage, storage area networks, virtualization, automation, disaster recovery, business continuity and management. Hands-on expertise with Vmware, Bladelogic, Oracle Linux, RedHat Linux, Symantec, NetApp and EMC data protection products for file and image level backups/recovery.
• Diverse technical skillset, spanning database administrator (DBA) roles, system engineering, Pre-Sales, Technical Account Manager & System analysis across numerous platforms using various applications. Results-driven change agent, identifying improvement areas and implementing new policies that and align with ambitious client expectations.
• Proud member of Confidential AS hurricane Sandy first responders team.
• Managing successful teams
• Identifying various aspects of production and translating how differences impact data recovery time.
• Forging strong customer relations with Confidential 500 clients and providing them with customized IT solutions.
• Using/designing solutions across UNIX, Windows, and Linux.
• Planning and Procedural Documentation
• Troubleshooting and problem solving.

CORE COMPETENCIES:

• Systems Administration Disaster Recovery Data Protection Risk Analysis Strategic Planning Virtualization Automation Dedicated Work Ethic Tier 2 / Tier 3 Solutions Support Technical Writing Project Planning Pre-Sales Technical Account Management Storage Passion for programming and learning
• System Integration Risk Prevention Upgrades Strong Analytical Skills Troubleshooting
• 24 / 7 Support Continuous Team Improvement Staff Development Performance Management Mentoring
• Hands-On Approach Decisive Leadership Integrity Quality Assurance Problem Solving Communication

TECHNICAL SKILLS:

Operating Systems: AIX 6.X, 7.X SCO OPENDESKTOP Windows (various) Solaris HPUX Red Hat Linux Tru64

Applications: Veritas Storage Foundation 4.x, 5.x NetBackup Bare Metal Restore, Veritas NetBackup 6.x, 7.x with Hot Catalog Backup/Recovery & Encryption (NBKMS), EMC Networker 6x / 7x / 8x Oracle 9i / 10i Recovery Asigra Disk to Disk

Backup & Recovery: I365 DCFM Tivoli 5x with DRM Microsoft Office (MS Word / MS Excel / MS PowerPoint / MS Outlook)

Silos: IBM 3584 EMC Data Domain 880/890 VTL Oracle L180 ADIC I10000 Quantum IBM 3490 Oracle SL8500

PROFESSIONAL EXPERIENCE:

Confidential, NJ

Virtualization service delivery Engineer

Responsibilities:

• Position is to automate and provide service delivery to NBCU customers while adhering to and redefining Company standards, automated server builds using BMC Bladelogic (BAM & BSA) and Vmware, for Windows, RedHat, Oracle and Centos. Post deployment work for administration, authentication, LVM, application support, Business Continuity, backup/recovery and patching on Windows and Linux systems.
• I have contributed to the development of our Linux patching system, which automates the tedious task of patching servers. This utilizes the Yum security plugin and patches system either by ELSA, CVE or Advisories. This effort greatly improves turnaround time to our Clients and satisfies our Security concerns.
• In our day to day operation we have post deployment work that is done manually. I have automated many of our Linux post deployment work and would estimate to save a 10-30% turnaround time in our delivery.
• I am responsible for Infrastructure configuration for UCS C-Series (220 & 240) and B-Series (200), VCE (720) and HP (DLxxx), using CIMC, ILO and UCS Manager. I help define and deploy templates, policies and pool configuration for storage, network, IP, WWPN, MAC and CIMC for ESXi, Windows and Linux deployments for service profile associations on UCSM.
• In defining well thought out templates for Resources, CIMC & KVM IPs, MAC and WWN’it saves an estimated 10-20% time in associating servers in a UCS environment.
• Higher level projects include, Oracle RAC with ASM using native Linux Multipathing and Always on cluster deployment for SQL and Windows 2012.
• With the higher level projects, I develop and redefine standard operating procedure. I help administer BMC Server Automation Console and BMC Automation Manager for post deployment jobs. I check for successful completion, failed jobs and performance issues and act on them accordingly. I monitor and report on BSA backend application servers for BSA job load balancing and availability using smart folders.
• I continually work with the application owners and the Service Delivery Managers to enhance our SOP’s and request forms for automation and rapid deployment while improving turnaround time.
• Using Service Now for charge back, deployments, ticketing for our service catalog and updating CI’s, I am able to accurately reflect my efforts and keep the Service Now database current for others to use and reference.

Confidential, New Jersey

Recovery Solutions Architect

Responsibilities:

• Maintained client satisfaction by delivering 24 / 7 on call support and acting as true client advocate, not only resolving problems, but presenting end-users with tools and strategies to prevent future issues.
• Engineered effective recovery solutions by interacting and directly communicating with clients to determine specific technical needs and create customized IT solutions.
• Accomplished advanced technical goals under tight deadlines through exceptional organization and diligence, maintaining a positive tone and courteous approach even within high-pressure environments.
• Promoted alignment with staff, leadership, and clients using outstanding verbal/written communication skills.
• Awards: won Confidential for exemplary customer service delivering advanced IT solutions.

Supervisor

Confidential

Responsibilities:

• Attained and surpassed industry standards for quality assurance by serving as pivotal leader in ensuring ISO-9002 compliance.
• Shared subject matter expertise gained from 20+ years of industry experience by serving as group mentor.
• Awards: 2-time Confidential winner for customer service; team ranked #1 nationally in customer satisfaction, maintaining 4.9 out of 5.0.

Senior Recovery Specialist

Confidential

Responsibilities:

• Developed and coordinated recovery services and provided ongoing support.
• Designed and coded various automation pieces.
• Headed digital forensics and reverse engineering processes to analyze system integrity and build effective data recovery solutions.
• Served as subject matter expert and key resource on data recovery, using insight gained from prior roles in advanced systems analysis and systems engineering.

Supervisor

Confidential

Responsibilities:

• Built and maintained highly qualified teams by conducting performance reviews and staff evaluations, determining necessary training, and coordinating workflows for maximum efficiency.
• Drove client retention and satisfaction using positive interpersonal abilities and customer relations skills.

Technical Specialist

Confidential

Responsibilities:

• Performed Confidential and technical client support to Confidential 500 companies.
• Developed customized applications.
• Designed and implemented recovery plans.
• Created backup and restore processes.
• Ensured alignment with client expectations by preparing business impact analysis.
• Facilitated understanding of recovery plan execution by conducting specialized workshops.
• Worked with clients on their architecture and infrastructure development, including coding, troubleshooting, and debugging, for contracted equipment to align needs.
• System administration across Solaris, HPUX, Linux, AIX and Windows
• Prepared and submitted infrastructure diagrams using Visio to depict test setup and data flow.
• Delivered key technical solutions to Pfizer, Johnson & Johnson, Baker Hughes, Selective Insurance, and other Confidential 500 companies, using latest advancements in application design and IT strategies.
• Dramatically improved efficiency by implementing automation processes, including using Perl to create innovative automated post-test report that produced ongoing data for prompt issue resolution.
• Eliminated human error and diminished unexpected issues by rebuilding file systems, logical volumes, and volume groups using automated methods.
• Saved manpower costs by improving operating systems installations, collaborating to create customized switch, integrating jump-start server, and automating system to eliminate manual element of installations.
• Cut expenses by instituting Power Off methodology for efficiently shutting down systems when not in use.
• Deployed automated operating system rollout, procuring additional hardware and software, including implementing shell programming.
• Gained hands on experience with NetBackup 5.x / 6.x / 7.x for file and image level backups and recovery using Puredisk, OST, Tape, VTL, VADP, and VIP.
• Hands abilities using SAN and SAN technologies, including connectivity, zoning, experience in configuring logical SAN on McData DCX using DCFM/SAN Navigator.
• Maintained uCMDP database for testing, events, and RLCM, following through with validation testing.
• Applied specifications in uCMDB database, designed, and configured HP RX, RP, N-class and super dome systems for client use.
• Designed procedures for HPUX system builds, software installation, and restoration.
• Configured networking, routes, and gateways.
• Provided support and configuration for file system builds, network configuration, and virtual machines.
• Led HP team in use of Ignite for automated operating system deployment for delivery through SunGardAS Standby Operating System (SOS) service.
• Configured Ignite for non SOS clients based on target name, MAC address, configuration files and paths to images.
• Created volume group and file system builds, system patching, and advanced HP system administration while following and enhancing procedures.
• Developed and verified procedures for Itanium Virtual Machine (IVM) and containers builds, including virtual switches, NIC sharing, volume management, and inherent directories.
• Supported application startup and troubleshooting for various client applications and authentication with CentrifyDC.
• Achieved goals on these functions and services for AIX using NIM and Smit while providing system administration duties for AIX clients.
• Provided these same service for volume group and file system builds, ML patching, monitoring, and tuning.
• Supported RedHat rollouts for clients using Kickstart and depots
• Partitioned & configured Sun systems, SunFire 68/6900, 15K, 240/440/880//890/1280 , M5000, and T class.
• Coordinated project planning, developed procedures, and customized jumpstart service through shell programs to automate OS installation.
• Experience with Logical Domains, sparse and full root containers and zones
• Provided data restoration through Symantec NetBackup, EMC networker, and Commvault.
• Gained hands-on experience with FLARs, various transports, advanced system administration, configuration file formatting, driver rebuilds, and kernel modifications.
• Analyzed troubleshooting errors and panics for subscribed clients and supported application startup.
• Developed LVM Build with SUN Disksuite/SUN LVM and Veritas storage foundation, automated sun LVM and Veritas VXFS builds using shell scripts, and attained experience with Veritas Cluster Server/VX commands.
• Wrote QA application and lun discovery program for QA.
• Utilized NIM to automate OS rollouts and performed Post NIM configurations.
• Attained hands-on experience on system administration, LVM builds, and data restoration.
• Troubleshot errors and panics for subscribed clients, resolved issues, and provided application startup support.
• Use of Kickstart for electronic operating system deployment.
• Created LVM builds and oversaw package management using YUM and RPM.
• Performed depot setup, handled system administration, and delivered hands-on kickstart support.
• Delivered troubleshooting and problem solving for client errors and panics, as well as delivered application startup support, data restoration, and troubleshooting.
• Engaged clients, effectively assessing needs and designing customized solutions for data recovery & restoration.
• Led database cleanup, bootstrap / index recovery using mmrecov, and database queries using mminfo.
• Oversaw device mappings, and mapped drives to element IDs using tape and silo configurations with jbconfig and SJI commands.
• Used hands-on approach configuring Networker Management Console(NMC), and OS configuration for backend storage (Data Domain 880/890 and Symmetric).
• Solid experience in Netbackup AIR and storage lifecycle policies
• Achieved solid understanding of VADP framework and vCenter integration with VIP and policies.
• Attained working knowledge of backend storage EMC Data Domain VTL, DD Boost, EMC Symmetric, HDS, Netapp for VM, and physical server backup & recovery at both image and file level.
• Utilized Netbackup, EMC Networker, and Avamar with various backend storage (EMC Data Domain (VTL, DD Boost, EMC Symmetric, HDS, Netapp) for VM and physical server restores at both image and file level.