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It Technician / Subcontractor Resume

5.00/5 (Submit Your Rating)

Brooklyn, NY

SUMMARY:

  • Four years of experience working in Information Technology.
  • Excellent technical problem solving skills, time management and detailed oriented professional. Highly organized with the ability to manage multiple projects and consistently meet deadlines.

TECHNICAL SKILLS:

Operating Systems: Microsoft Server 2003/2008R2/2012R2. Windows 2000, 2003, XP, 7, 88.1 and 10. Mac OS X 10.6, 10.7, 10.8, 10.9, 10.0, 10.11, and 10.12

Hardware: Dell Laptops and Desktops, HP Blade Servers, HP Proliant Servers and

Other HP hardware, Net gear, and HP Switches, EMC SAN, EMC Clariionand NetApp SAN.

Networking and Security: LAN, WAN, Routing protocols, TCP/IP, Ethernet, Proxy, Network Monitoring

Protocols: DHCP, TCP/IP, DNS, POP3, IMAP, SMTP, FTP, SSH, IPv4, IPv6.

Applications: Virtual PC, MS Office Suite; Word, Excel, PowerPoint, Access, OneNoteOutlook, Intuit QuickBooks, WordPress, and Salesforce.

PROFESSIONAL EXPERIENCE:

Confidential, Brooklyn, NY

IT Technician / Subcontractor

Responsibilities:

  • Repaired personal computer, Mac, iPhone and Samsung Devices.
  • HDD/SSD upgrades.
  • Cloning operating systems to new choice of Hard Drive.
  • Memory upgrades for Laptops and Home Computers.
  • Network LAN set - up
  • Wireless printer/ Office printer set-up
  • Laptop screen replacements
  • Power supply replacements
  • TV wall mounting and Projector screen mounting.
  • IPhone and Samsung screen replacement, battery change, charging port change.
  • In-Home PC consultation with Amazon customers
  • In-Home camera installation and mounting services.
  • General IT services.
  • Serviced Customers within a 50 mile radius from home location.

Confidential, Atlantic City, NJ

PC Technician

Responsibilities:

  • Administered desktop computers, printers, routers, firewalls, phones, smart phones, software deployment, security updates and patches.
  • Fixed hardware and software problems (smart phones, tablets, and computers)
  • Resolved customer service issues relating to equipment problems by fixing phones, tablets and other consumer electronics by determining the most effective repair method.
  • Smartphone activations.
  • LCD replacement, Charging Port Replacement, Water Damage Diagnosis & Repair and Software restoration.
  • Installing Hardware and Software systems.
  • Troubleshoot a variety of computer related issues.
  • Unlocked GSM/CDMA phones.
  • Installed parts such as speakerphones, earpieces, charging ports, and cameras.
  • Assisted users in troubleshooting mobile device using Android navigation.

Confidential, Somerset, NJ

Youth Care Worker

Responsibilities:

  • Provided support and advice in a one-on-one or group setting.
  • Administer security for all participants and provide mentorship to youth care.
  • Manage medications and ensure appropriate usage as per requirement.
  • Plan and supervise efficient recreational activities for residents.
  • Perform session to educate residents to maintain and improve rooms and prepare meals.

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