It Technician / Subcontractor Resume
Brooklyn, NY
SUMMARY:
- Four years of experience working in Information Technology.
- Excellent technical problem solving skills, time management and detailed oriented professional. Highly organized with the ability to manage multiple projects and consistently meet deadlines.
TECHNICAL SKILLS:
Operating Systems: Microsoft Server 2003/2008R2/2012R2. Windows 2000, 2003, XP, 7, 88.1 and 10. Mac OS X 10.6, 10.7, 10.8, 10.9, 10.0, 10.11, and 10.12
Hardware: Dell Laptops and Desktops, HP Blade Servers, HP Proliant Servers and
Other HP hardware, Net gear, and HP Switches, EMC SAN, EMC Clariionand NetApp SAN.
Networking and Security: LAN, WAN, Routing protocols, TCP/IP, Ethernet, Proxy, Network Monitoring
Protocols: DHCP, TCP/IP, DNS, POP3, IMAP, SMTP, FTP, SSH, IPv4, IPv6.
Applications: Virtual PC, MS Office Suite; Word, Excel, PowerPoint, Access, OneNoteOutlook, Intuit QuickBooks, WordPress, and Salesforce.
PROFESSIONAL EXPERIENCE:
Confidential, Brooklyn, NY
IT Technician / Subcontractor
Responsibilities:
- Repaired personal computer, Mac, iPhone and Samsung Devices.
- HDD/SSD upgrades.
- Cloning operating systems to new choice of Hard Drive.
- Memory upgrades for Laptops and Home Computers.
- Network LAN set - up
- Wireless printer/ Office printer set-up
- Laptop screen replacements
- Power supply replacements
- TV wall mounting and Projector screen mounting.
- IPhone and Samsung screen replacement, battery change, charging port change.
- In-Home PC consultation with Amazon customers
- In-Home camera installation and mounting services.
- General IT services.
- Serviced Customers within a 50 mile radius from home location.
Confidential, Atlantic City, NJ
PC Technician
Responsibilities:
- Administered desktop computers, printers, routers, firewalls, phones, smart phones, software deployment, security updates and patches.
- Fixed hardware and software problems (smart phones, tablets, and computers)
- Resolved customer service issues relating to equipment problems by fixing phones, tablets and other consumer electronics by determining the most effective repair method.
- Smartphone activations.
- LCD replacement, Charging Port Replacement, Water Damage Diagnosis & Repair and Software restoration.
- Installing Hardware and Software systems.
- Troubleshoot a variety of computer related issues.
- Unlocked GSM/CDMA phones.
- Installed parts such as speakerphones, earpieces, charging ports, and cameras.
- Assisted users in troubleshooting mobile device using Android navigation.
Confidential, Somerset, NJ
Youth Care Worker
Responsibilities:
- Provided support and advice in a one-on-one or group setting.
- Administer security for all participants and provide mentorship to youth care.
- Manage medications and ensure appropriate usage as per requirement.
- Plan and supervise efficient recreational activities for residents.
- Perform session to educate residents to maintain and improve rooms and prepare meals.
