SUMMARY:

• Experienced Business Analyst, Systems Analyst, with full systems life cycle experience; agile, iterative, and waterfall project management experience; proficient in directing project development, requirements gathering, leading professional teams in implementation of work plans, project management, resource procurement and development, by providing leadership and coordination of office, team, and individual work efforts and goals.
• Over 10 years of Business Analyst experience responsible for the collection, analysis, review, documentation, and communication of customer needs and requirements; providing IS solutions tailored to customer strategies, obtaining a complete understanding of the customer’s business needs from initial requirements to final implementation; engaging customer follow up and review of new and existing systems to drive performance.
• Professional Business Management skills directing professional teams in implementation of business requirements, work plans, project development, resource procurement and development, by providing leadership and coordination of project plans, work efforts and goals
• Experienced Supervisory/Business Analyst skills managing the work flow and project management of tasks, resources, and skills utilizing agile, iterative, and waterfall methodologies of Systems Development Lifecycle to project management
• Strong Business Analyst and Systems Analysis experience with over 10 years of developing business requirements from customers, leading projects, planning/coordinating with project management, and overseeing work activities of programmers and analysts to project completion and ongoing customer support
• Experienced in COBOL, IMS, DB2 and other mainframe tools; including strong customer relationships, organization, design, development, analysis, implementation, version control, end user as well as system documentation with effective interpersonal skills in working with all members of the project management team for task completion and implementation. Experience using industry standard tools for mainframe and distributed environments.
• Proficient with over 20 years experience in Mainframe Batch Processing, COBOL, DB2, SQL Queries and Multiple Table Joins, JCL, PROC, Stored Procedures, SPUFI data access, OS/MVS, IMS, ISPF, and TSO
• Skilled in web development of Java, HTML, JavaScript, and net.data having over 10 years of web development experience
• Working knowledge of Panvalet, Xpediter, File - Aid, Abend-Aid, MVS, VSAM, Microsoft C, and TI 1500 Unix
• Experienced in MS Office, MS Excel, MS Access, MS Outlook, Windows XP, Lotus Notes, PowerPoint, Visio, and IMS Connect

PROFESSIONAL EXPERIENCE:

IT Consultant / ACCESS Curam Helpdesk Supervisor

Confidential, Columbia, SC

Responsibilities:

• Supervise and contribute to a team responsible for researching and resolving eligibility determination system ACCESS Curam issues
• Responsible for all Helpdesk tickets and proactively address that timely and quality responses to process ticket related issues are resolved
• Perform fundamental supervisory and leadership functions in accordance with Department policies and procedures, best practices and Federal and State rules and regulations, especially with regard to Equal Employment Opportunity Commission (EEOC) standards
• Developed an effective organizational team and motivate a diverse staff to accomplish mission critical operations and objectives supporting the SC Medicaid System and Eligibility Workforce providing recipients with requested benefits
• Establish, update, and enforce standard operating procedures within the Helpdesk to streamline processes and create consistent practices
• Monitor Helpdesk metrics and trends and implement changes to increase productivity and operational efficiency
• Provide data and reports of productivity and other trends to management and staff in ad-hoc, weekly, monthly and as needed
• Resolve escalated backlog issues by contributing to the categorization of backlog tickets, working tickets as assigned, providing in-depth investigation, analysis and troubleshooting

Domain Business Analyst / Information Systems Business Analyst

Confidential, Franklin, TN

Responsibilities:

• Elicit requirements using multiple methods and evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into detail, abstract up from low-level information to a general understanding and distinguish user requests from the underlying true needs
• Proactively communicate and collaborate with external and internal customers
• Analyze information needs and functional requirements
• Deliver artifacts as needed; Functional Requirements, Use Cases, Screen/Interface Designs, Develop/Oversee Application Testing
• Work independently with users and project management teams to define concepts
• Collaborate with developers and subject matter experts to establish technical vision and analyze tradeoffs between usability and performance needs
• Interpret, understand, and communicate technical issues effectively to business partners, vendors, management, and peers
• Resolve Parts Financial Systems Interface issues supporting Purchasing and Supplier Financial Analysts track and maintain GL, PO, AP, and AR daily and month end processing; provide data, analysis, history, reports, ticket resolution
• Integral member of cross functional team supporting Nissan and Infiniti North America Regionalization/Redistricting multi-year project guiding marketing and sales departments; responsible for collection, analysis, review, testing, documentation, and communication of system changes to the customer business units, functional groups, applications developers, and project management
• Supporting Management Reporting, Aftersales Parts Pricing System, Batch Mainframe Processing, Marketing and Sales teams define business needs and reporting requirements through status updates, team discussions, process flowcharts, data extracts, testing, and customer input/review

Internal Technology / Information Technology Manager

Confidential, Columbia, SC

Responsibilities:

• Lead and manage professional teams in the implementation of work plans to include technology planning and policy development, resource procurement and development, instructional and administrative support of technology applications, infrastructure and hardware support
• Provided leadership, coordination, assistance, and direct the financial and human resources requirements in agency Web Services (Java, HTML, JavaScript), Network Services (CISCO, Active Directory, Sequel Server, Network), and Applications Development Services (Coldfusion, Java., HTML, JavaScript)
• Collaborate with developers and subject matter experts to establish technical vision and analyze tradeoffs between usability and performance needs
• Defined business requirements with end users to identify system development, processes, procedures, and efficiencies
• Represented the agency and the Office of Internal Technology by serving as an agency liaison with other state agencies, higher education, local school district personnel, other educational professionals, and representatives from the private sector and by serving on cross-divisional teams to administer technology projects to enhance goals and objectives of public education.
• Directed the work activity of Web Services, Network Services, and Applications Development Services to support the IT needs of all Confidential Offices
• Work directly with supervisors and team members of Web Services, Network Services, and Applications Development Services to manage daily, weekly and monthly Internal Technology work productivity and status reports
• Oversaw the State IT Planning System requests to budget for planned office expenditures of IT resources for revenue producing, cost reduction/avoidance, and productivity enhancement projects
• Managed and oversaw all aspects of posting positions to staff vacancies in Web Services, Network Services, and Applications Development Services
• Managed and monitored the IT Server Room environment for functionality of network processing of the agency and its satellite locations

Data Analysis Supervisor

Confidential, Columbia, SC

Responsibilities:

• Supervise, support, and train the work of Reporting Specialists and BI Developers
• Project Management using Agile methods of Reporting Services supporting Sales Agents, their Supervisors, Managers, Directors, and East Region Vice President
• Manage Design and Development of Hourly, Daily, Weekly, Monthly, and Quarterly Agent level Inbound and Outbound Sales Reports
• Analyze, understand, and communicate technical and reporting issues effectively to Telesales Manager and Supervisors supporting their daily needs/requirements
• Organize Reporting Team by hiring additional Reporting Specialist and BI Developer to increase efficiency of the Reporting Team
• Support Telesales Manager to deliver timely Sales and Call Data Reports
• Extract/Filter MicroStrategy data for reporting monthly sales and revenue
• Microsoft Excel, Access Database, Visio, Sharepoint tools used for reporting
• Manage development of Sequel Data Reports overseeing timely daily delivery
• Work directly with BI Developer to produce daily Productivity To Date Reports
• Organize Reporting Team work flow to support BI Developer produce Hourly Flash Report of Regional Agent Call Activity to support customer requirements
• Part of Development Team to design and organize Server Data Warehouse

Systems Analyst

Confidential

Responsibilities:

• Confidential Secure Web Development
• C2 Security Clearance - Responsible for highly confidential data
• Partnered with US Dept. of Defense, HealthNet, and Humana providing access to health care information for military members and their families.
• Designed IS web-based technical approaches to business concepts and issues using Microsoft Word, Excel Spreadsheets, Lotus Notes, and Visio for Wireframe design as a part of project team to meet government requirements
• Supported Health Care business partners HealthNet and Humana by designing web presentation pages giving military members and their families secure web access to their health care information.
• Responsible for converting High Level Estimates into Detailed Approaches and researching project requirements to accomplish implementation timelines
• Served as a Systems Analyst designing web based application presentation approaches to project development needs
• Managing the Waterfall method of project life cycle from design, coding/development, review, Unit/System/QA Testing, Implementation, and Post Implementation maintaining oversight of the project status
• Completed Confidential Secure XPressClaim processing for Government required health care access for Confidential Beneficiaries and their families
• Provided support to Benchmark and Non-Benchmark testing of Confidential Secure presentation systems processes for the Department of Defense health care providers system testing
• Oversaw the testing of TRICARE Eligibility Of Beneficiary Preferences with system developers, Functional Testers, and the Project Team

Senior Systems/Business Analyst Consultant

Confidential, Auburn Hills, MI

Responsibilities:

• Develop business requirements from manufacturing customer’s to design and develop applications that improve data reporting customer needs
• Supported DB2 mainframe and net.data web applications for Manufacturing Systems Nonconformance Tracking, Corporate Reporting, Damaged Material, Transportation Claims, Certified Line Shortage and Disruption
• Served as an Applications DBA working directly with the Systems DBA and Impromptu Administrator for applications support
• Developed systems life cycles for several mainframe and web applications utilizing Agile, Iterative, and Waterfall methodologies based on customer needs
• Developed scenarios, test cases, and testing business requirements event sequences for supporting applications to identify issues and increase process efficiencies
• Created technical development plans, data access scenarios, user access test cases, and Database test data for proactive analysis
• Work independently with users and project management to define system concepts
• Performed as an SME for the Confidential IT Systems Transformation process working jointly with Covansys, CSC Offshore Resource Company
• Served as a Team Lead for Certified Line Shortage and Disruption ( Confidential /D) Business Processes design and development using DB2 Mainframe architecture
• Designed and Created DB2 system tables to track data flow from user entry, edits/updates, reporting and notifications to meet customer’s needs
• Designed DB2 tables and processes with customer needs met replacing manual procedures and inefficient processes
• Served as Team DBA for over 5 years working directly with Systems DBA Architect for DB2 table design, creation, size requirements, column name restrictions, select Access authorizations, uploads / downloads of table data
• Performed the role of Technical Senior Leader for Quality Systems Nonconformance Tracking ( Confidential ) mainframe and web applications Transportation Claims, Corporate Reporting, Certified Line Shortage and Disruption Business Processes by selecting, analyzing, documenting, validating and reporting the systems/business process requirements
• Served as a Lead Business Analyst in the full systems life cycle for the Certified Line Shortage and Disruption Business Processes
• Acted as Technical Senior Leader for Certified Line Shortage and Disruption ( Confidential /D) Business Processes design and development using DB2 Mainframe architecture
• Created DB2 system tables to track data flow from user entry, edits/updates, reporting and notifications. DB2 Tables and Processes designed with customer needs met replacing manual procedures and inefficient processes. Our teams system cost savings and efficiencies recognized and awarded by customer management.
• Team DBA working directly with Systems DBA Architect for DB2 table design, creation, size requirements, column name restrictions, Select Access authorizations, uploads and downloads of table data.
• Maintained Daily and Monthly DB2 Mainframe Batch Jobs for Manufacturing systems using advanced SQL queries for reporting purposes to meet customer needs
• Participated in team approach to web-enabling systems developed to augment the Confidential IMS mainframe application system allowing user access from any platform to meet customer requirements
• Worked on the transformation team that transitioned the Quality Systems Confidential applications maintenance and development to the Covansys, CSC Company

Systems Engineer/Business Analysis

Confidential, Troy, MI

Responsibilities:

• Collaborated with end users to design, develop, test, and implement an orders conversion process that transferred manufacturing data from a system sundown to a new start up system providing customer satisfaction and support
• Maintained Manufacturing Pull System that scheduled parts automatically for six automotive manufacturing plants and transacted directly with Suppliers and Customers systems creating efficiencies and higher customer satisfaction
• Managed manufacturing call center at Chevy Central Office supporting Manufacturing Pull System providing high level consultation to the customer
• Supported ad-hoc reporting issues for time sensitive production documentation
• Utilized COBOL, IMS, DB2 and other mainframe tools
• Developed all applications using COBOL, CICS/DB2 and VSAM files

Programmer Systems/Business Analyst

Confidential, Farmington, MI

Responsibilities:

• Responsible for all aspects of client service working independently with customer
• Elicit requirements, s pecifications, software development, testing, register configuration and setup, implementation, and follow-up conferences to generate a complete Point Of Sale to corporate package to meet customer needs
• Developed, modified and maintained software base system and back office/terminal code in Microsoft C
• Developed new back office/terminal functionality to satisfy customer needs using Confidential PC Microsoft C and MS DOS

Programmer Analyst

Confidential, Livonia, MI

Responsibilities:

• Designed and developed Microsoft C software for Confidential Auto Dealerships nation wide supporting customer needs
• Developed scenarios, test cases and sequences of testing events specifically addressing the business requirements for supporting Dealership applications
• Maintained Dealer Computer Services Systems using Confidential Mainframe, TI 1500 UNIX COBOL, Microsoft C, and MS DOS

Programmer Analyst

Confidential, Detroit, MI

Responsibilities:

• Trained and directed the work activity of five regional analysts and product specialist who were responsible for providing software and hardware support to over 4,000 dealerships nationally
• Developed installed and maintained software and hardware at customer sites and oversaw the software product implementation
• Maintained inventory control system software according to supplier and customer needs
• Utilized COBOL, IMS, JCL, TSO and other mainframe tools
• Worked directly with customers and suppliers to resolve issues and develop enhancements to data handling
• Inventory Systems; Confidential Mainframe, TI 1500 UNIX COBOL, Microsoft C, MS DOS