TECHNICAL SKILLS:

Hardware: Cisco VOIP phones 69xx, Repair, service, and restore parts and equipment for Desktops and Laptops ( Confidential, Confidential, IBM, and Compaq), Printers (LaserJet Printers, Confidential, and Lexmark), hard drives, and Memory.

Operating Systems: Windows 9X, Professional, XP, Vista, and Windows 7.

Software: MS Office 97, 2000, 2003, 2010 MS Outlook 2003, 2010, Altiris Deployment Solutions, Symantec Ghost, Endpoint Protection, Power term, Minisoft, Optimaxx, and Megasys, Novell Netware 5x, Novell Console One, Active Directory, Rumba, NetX360, Push it, McAfee Safe boot, Adobe Professional

Networking: DNS, DHCP, TCP/IP. Basic understanding of configuring Cisco routers & switches

Client Service: Customer Care, Customer Technical Support and Training, Troubleshooting, Desktop and User Support, Able to simplify and transmit technical info to users of all abilities, High direction towards customer - service and solutions oriented, Apply critical thought and planning to problem resolution.

PROFESSIONAL EXPERIENCE:

Confidential, Newark, NJ

Desktop Support Technician

Responsibilities:

• Support 3,000 users in a Windows 7 & 10 environment
• Support MS Office 2010/13 & MS Outlook2010/13
• Build Desktops & Laptops with Windows 7 & 10 images
• Support Clinical and Custom Medical Apps
• Troubleshoot and Support Confidential, Sharp, and Konica Multi-Functional Printers
• Work with C-Level, VP, and Presidents
• Support remote users
• Use Heat ticketing systems to manage and support the hospital staff
• Troubleshoot issues applications that run on Citrix

Confidential, NJ

Data Center Technician

Responsibilities:

• Rack & Stack Confidential & Confidential Servers
• Rack & Stack Brocade & Cisco Switches and Routers
• Build Confidential Servers - memory, CPUs, Hard drives
• Install and configure servers with UNIX and Windows Server OS
• Decommissioned Servers, Routers, and Switches
• Run Fiber & copper cables
• Make & terminate copper cables
• Use Service Now ticketing systems to manage and support the data center Que
• Monitor alarms for Confidential units and PDUs
• Comply with Data Center standards and operations
• Perform walks throughout data center looking for amber alerts on equipment

Confidential, Cranford, NJ

Viacom - Data Center Technician

Responsibilities:

• Run backup jobs on AS/400 Systems
• Run and manage 400 daily back tapes on Tivoli Storage Manager
• Rack & Stacked Confidential, Confidential, and IBM Servers
• Reboot, Replace drivers, and Memory in IBM, Confidential, and Confidential servers
• Decommissioned Servers, Routers, and Switches
• Connected Ethernet & Fiber to servers and networking equipment

Confidential, New York, NY

Data Center Technician

Responsibilities:

• Support 2,000 Traders with Cisco IP phone & desktop connectivity
• Rack & Stacked Cisco 3800 Series Routers and 4510 Series Switches
• Rack & Stacked Cisco UC Servers
• Patched in new Cisco IP phones & desktops in IDF and MDF
• Decommissioned Servers, Routers, and Switches
• Ran & connected Ethernet & Fiber to servers and networking equipment

Confidential, New York, NY

Desktop Support

Responsibilities:

• Support 3,000 users in a Windows 7 environment
• Setup and configured Blackberry’s and iPhone
• Use Service Now to access trouble tickets
• Support MS Office 2007, 2010, & web- based applications
• Support custom financial & databases and applications
• Provide support & replace parts on Confidential printers
• Build an average of four Windows 7 desktops per week
• Manage SLA with 2 hour response times
• Installed maintenance kits in Confidential Printers

Confidential, Newark, NJ

User Support Specialist

Responsibilities:

• Support 3,000 users in a Windows 7 environment
• Troubleshoot network connectivity issues and Confidential /Lexmark/ Confidential printers
• Support MS Office 2003/2010 and web- based applications
• Imaging 1,000 Confidential desktops & laptops
• Use Heat for tickets

Confidential, Newark, NJ

VOIP Technician

Responsibilities:

• Deployed 1400 Cisco 69xx VOIP phones
• Programed Cisco phones using Call Manager
• Troubleshoot connectivity issues with Cisco phones and Computers
• Patched Cisco phones connectivity to switches in the network closet
• Use Heat for tickets

Confidential, New York, NY

Desktop Support

Responsibilities:

• Use Help Star to access trouble tickets
• Support MS Office 2010 & MS Outlook 2010
• Troubleshoot 3Com and Cisco switches making sure all computers are connected to our network
• Support 50 sites in a Windows 7 Environment
• Make sure user can access our wireless networks
• Use Citrix GoToAssist to connect remotely to users computers
• Support Sharp Multi-functional printers
• Use Active Directory to reset user’s passwords
• Do site surveys to make sure all computers are running Windows 7

Confidential, Somerville, NJ

Desktop Support

Responsibilities:

• Support 2,000 users in a Windows XP environment & Windows 7
• Use Remedy 6.5 to access trouble tickets
• Support MS Office 2003, 2007, 2010, & web- based applications
• Support custom financial & databases and applications
• Provide support & replace parts on Xerox, Konica, and Confidential printers
• Moved 300 users from the New York City location to the Jersey City office
• Disassembled / Reassembled PCs and printers.

Confidential, Newark, NJ

Desktop Support

Responsibilities:

• Support 3,000 users in a Windows XP environment
• Troubleshoot network connectivity issues and Confidential /Lexmark/ Confidential printers
• Support MS Office 2003 and web- based applications
• Imaged 450 Confidential desktops
• Use Heat for tickets

Confidential, New York, NY

Desktop Support

Responsibilities:

• Support 160 users in a Windows XP environment
• Troubleshoot network connectivity issues and Confidential /Lexmark/ Confidential printers
• Support MS Office 2003 and web- based applications
• Imaged Confidential Elite book 8440p laptops
• Use Remedy for tickets.

Confidential, Mount Laurel, NJ

Field Technician

Responsibilities:

• Traveled to branches and installed check scanners
• Removed old Embosser check card printers from branches
• Remoted into branches using Novell console one upgrading Penny Arcade PCs
• Installed new scanners & monitors in training rooms for tellers
• Activated and deactivated ports on Cisco switches when moving users.

Confidential, New York, NY

Migration Technician

Responsibilities:

• Migrated 700 Windows XP machines
• Backed up users data using PC Backup software
• Provided support to users after migration on configuring outlook and recovering MS Office 2003 files
• Created computer objects in Active Directory and joined them to the domain

Confidential, Nutley, NJ

Technician

Responsibilities:

• Disassembled Confidential 6400 Laptops, taking out the heatsink, memory, hard drive, and keyboard.
• Managed the relocation of users’ desktops, laptops, and printers
• Set up and Configured user’s desktops, laptops, printers, and network connections
• Department of Defense erasure of hard-drives using Blancco Software on desktops, and laptops

Confidential, Lyndhust, NJ

Hardware/Software Technician

Responsibilities:

• Responsible for desktop refresh to take place at over 40 different sites, migrated over 475 desktops and laptops at a rate of 20 machines/day.
• Hardware & software installations and support for Healthcare Professionals.
• Utilize Active Directory to create new computer names and add them to the domain.
• Configure user profiles on MS Outlook 2003 and connect to exchange server.
• Provide application support and training to end users on migrated machines.
• Create technical documentation for site technician usage.
• Document processes and progress reports daily to Project Manager.
• Collaborate and share documents with Project Manager and team members using MS SharePoint Portal.